Summary
Immediate start to work with a small and friendly team. You will be responsible in providing high quality administrative support including routine office clerical duties, maintaining a high level of customer service, discussing customer requirements and suggest suitable products (full training provided).
Wage
£13,741 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Training course
Customer service practitioner (level 2)
Hours
Monday to Friday, 9.00am - 5.00pm.
35 hours a week
Start date
Monday 12 May 2025
Duration
1 year 4 months
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
* Receiving customer files and uploading information to relevant online portals (full training provided)
* Accurately and effectively input and update data records within the directorate’s areas of responsibility
* Effectively and efficiently process all relevant documentation
* Maintain a sound knowledge of the department’s procedures and processes
* Assist the team with carrying out departmental duties
* Ensure that the processing and storage of all providers data is compliant with relevant legislation and is fully secure at all times
* Undertake training and professional development to develop a high level of expertise within the role
* To demonstrate a customer focussed approach at all times
* General day to day administration
Where you’ll work
Unit 1, The Old Court House
Tenterden Street
Bury
BL9 0AL
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
BURY COLLEGE
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
* Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
* Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
* Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
* Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
* Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
* Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
* Demonstrate patience and calmness.
* Show you understand the customer’s point of view.
* Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
* Maintain informative communication during service recovery.
Your training plan
* Customer Service Practitioner Level 2 Standard
* This qualification requires college attendance once per month
Requirements
Essential qualifications
GCSE in:
* English (grade C/4 or above or equivalent)
* Maths (grade C/4 or above or equivalent)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Administrative skills
* Number skills
* Team working
* Creative
* Initiative
* Non judgemental
* Patience
Other requirements
Other Roles and Responsibilities include: •Polite telephone manner •Good written communication skills •Strong knowledge of Microsoft Office packages, including Outlook, Word, PowerPoint and Excel •Good communication skills •Good organisational skills •Able to prioritise a varied workload •Confident when dealing with colleagues and customers