IT Field Engineer
Department: Information Technology
Reporting Structure: Reports to IT Manager
Location: Hybrid (working at clients in and around the Richmond area)
Job Summary:
We are seeking a highly skilled IT Field Engineer to join our clients' team in the Information Technology department. The ideal candidate will be responsible for providing on-site technical support to our clients, troubleshooting hardware and software issues, and ensuring the smooth operation of our clients' IT systems.
Benefits:
* Salary: £35000 - £45000 per annum depending on experience
* 40 days of annual leave
* Opportunity to join the partnership scheme and become eligible to receive a share in the profits of the business
* Company fuel card for business use
Responsibilities:
* Provide on-site technical support to clients
* Install, configure, and maintain hardware and software
* Troubleshoot and resolve IT issues
* Ensure the security and integrity of IT systems
* Collaborate with team members to improve IT processes
Qualifications:
* Bachelor's degree in Computer Science or related field
* 5+ years of experience in 3rd Line IT support
* Previous Field experience is essential
* Strong knowledge of hardware and software systems
* Excellent problem-solving skills
* Ability to work independently and as part of a team
* Configure and implement cyber essentials and GDPR security standards (mandatory)
* Office 365 Cloud (Email, SharePoint, Teams, OneDrive) (mandatory)
* Network Infrastructure maintenance and installations (Routers, Switches, AP’s, DHCP, DNS, TCP/IP, Firewalls, VLAN’s)
* Azure administration and implementations
* Valid drivers license and own vehicle (mandatory)
PC Specifications:
The company has a BYOD (bring your own device) policy and requires all staff to have a minimum of:
* Windows 11
* 12 GB Ram minimum
* SSD 256GB minimum
* Generation, depending on processor family:
o i9 - 8th gen
o i7 - 8th gen
o i5 - 8th gen
o i3 - 10th gen
If you are a motivated IT professional with a passion for technology and a desire to provide exceptional service to clients, we want to hear from you!
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