Job summary We are looking for an Administration Assistant to join the Neurology &Neurophysiology Department at Torbay Hospital. Our Administrative Assistant will be responsible for the administrative and co-ordination of the Neurophysiology service and support to the Neurology team. They will need to be proficient in their customer service skills, keyboard skill, communication and co-ordination and will be required to be a good communicator and work both independently and as part of the team. They will provide administrative and clerical support to ensure an effective and efficient service in line with Standard Operating Procedure and ensure that patients are treated with courtesy, dignity and respect Health Careers | Main duties of the job o Act with professionalism and integrity, being a role model to those around us and ensuring everyone has an equal opportunityo Provide a service that is tailored to meet the needs of the individual and to understand what our patients/customers need and be adaptable andresponsiveo Provide a high-quality customer service which complies with relevantlegislation and NHS Employment check standardso Be honest and learn from mistakes, and help to create a "no-blame" culture were people feel able to share and learn from experiences togethero Work as part of a team demonstrating effective communication, and working collaboratively with colleagues inside and out of the departmento Acknowledge that you need to continually deliver greater value to customers.o Be honest about your biggest challenges and create a culture of curiosity and opennesso Make a deliberate effort to connect with strangers from different walks of life and invite them to share their ideaso Be curious and creative about new possibilities, whilst identifying what works well and to do more of it About us Neurophysiology and Neurology is very busy and the secretarial teams are key to ensure things run smoothly and efficiently. It is therefore imperative that each member of the team works as a team player but equally as important that they are able to work independently and prioritise workload effectively. One of the main rewards of this role is knowing you have made a difference and enhanced a patient's experience within the departments. This role is a great training opportunity in order to progress your career. Why work with us - 1 (pagetiger.com) Date posted 10 February 2025 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year per annum pro rata Contract Permanent Working pattern Part-time, Flexible working Reference number 388-6778320-A&C Job locations Torbay Hospital Lowes Bridge Torquay TQ2 7AA Job description Job responsibilities Open and close relevant clinics Set up new or additional clinics Communicate with clinicians/technicians and wards Process triaged referrals Send out completed reports Ordering consumables Ensure that all filing including emails is completed accurately and efficiently Full Vacancy details can be found on the attached Job Description/Person Specification. Please refer to your suitability to the post in your supporting information from the role requirements or person specification. caretojoinus Job description Job responsibilities Open and close relevant clinics Set up new or additional clinics Communicate with clinicians/technicians and wards Process triaged referrals Send out completed reports Ordering consumables Ensure that all filing including emails is completed accurately and efficiently Full Vacancy details can be found on the attached Job Description/Person Specification. Please refer to your suitability to the post in your supporting information from the role requirements or person specification. caretojoinus Person Specification Knowledge and experience Essential Experience of Administrative/typing duties. Knowledge of Microsoft Office software Proven experience of providing a customer focussed service. Experience of co-ordinating clinics Desirable Knowledge of Trust Patient Administrative and Information Systems. Understanding of Patient tracking Lists (PTL) Knowledge of a range of patient computer software packages e.g. e-Referrals, Infoflex, CRIS etc Specific Skills Essential Use and set up of Timetables Communication Essential Essential GCSE grades including Maths and English Person Specification Knowledge and experience Essential Experience of Administrative/typing duties. Knowledge of Microsoft Office software Proven experience of providing a customer focussed service. Experience of co-ordinating clinics Desirable Knowledge of Trust Patient Administrative and Information Systems. Understanding of Patient tracking Lists (PTL) Knowledge of a range of patient computer software packages e.g. e-Referrals, Infoflex, CRIS etc Specific Skills Essential Use and set up of Timetables Communication Essential Essential GCSE grades including Maths and English Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Torbay and South Devon NHS Foundation Trust Address Torbay Hospital Lowes Bridge Torquay TQ2 7AA Employer's website https://www.torbayandsouthdevon.nhs.uk (Opens in a new tab)