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Viewing Assistant | Edinburgh - Ayrshire
Knight Frank is looking to hire a Viewing Assistant to join our Edinburgh Office covering Ayrshire, Dumfiess & Galloway.
We are the world’s leading independent international property consultancy, headquartered in the UK, offering agency and professional advice across Commercial, Residential and Rural sectors. Established in 1896, Knight Frank now comprises a global network of over 20,000 people in 600+ Offices across 50 Territories.
Role:
The Viewing Assistant will be responsible for showing prospective buyers around properties, whilst delivering an outstanding level of customer service and demonstrating strong local area insights. Acting as an ambassador for our global firm, you will use a personal approach to ensure our customers have a positive, valuable and seamless experience across all aspects of the viewing process. This role will require someone to work on an ad-hoc basis, as agreed by the department head, depending on the office's requirements.
Responsibilities:
1. Be an ambassador for your office by creating a positive first impression as the first point of contact.
2. Provide comprehensive and detailed feedback about viewings to the office.
3. Identify clients’ needs and generate further viewings and referrals.
4. Communicate fully with all concerned to ensure that sales are managed in an efficient and professional manner.
5. Build and maintain goodwill, confidentiality and trust with prospective and existing clients at all times in order to foster the professional image of the Partnership.
6. Confidently share local knowledge with the office and clients.
7. Enhance knowledge of Knight Frank services for the purpose of cross-selling to potential purchasers.
8. Attend mandatory training to support this role.
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