Job Title: IT System Trainer & Support Analyst
Employment Type: Permanent
Location: West Yorkshire, UK (with international travel)
Salary: Up to £80,000 per annum + benefits
About the Role
Our client is looking for an experienced IT System Trainer & Support Analyst to enhance system adoption and provide technical support across the organisation. This role combines training delivery with hands-on IT support, ensuring employees are equipped with the knowledge to use internal systems effectively while resolving technical issues as they arise. The ideal candidate will be an excellent communicator with a strong technical foundation and a passion for user engagement.
Key Responsibilities:
1. Design and deliver structured training sessions for internal users on various IT systems and software
2. Develop user-friendly guides, instructional materials, and documentation to support training initiatives
3. Provide first-line technical support, troubleshooting issues and escalating complex problems where necessary
4. Work closely with IT teams to identify recurring challenges and implement improvements to system usability
5. Gather feedback from employees to refine training programs and enhance overall user experience
6. Maintain detailed records of training sessions, support requests, and common te...