KEY RESPONSIBILITIES To work within a team environment to ensure that all patient records are maintained and accurate. To download and scan incoming mail on to clinical system and code on to patient records Receive incoming patient records and summarise these on to our clinical system ensuring all clinical coding is correct. Reviewing medical records to produce a comprehensive summary of patients medical history Manage patient long term condition recalls including cytology, baby imms etc Ensuring that our management of patient paper records in and out of the practice is accurately recorded and up to date at all times. Input data into the patients healthcare records as necessary Action GP2GP transfers Processing Online access requests Support management with incoming complaints logging on the system, Datix and supporting in investigation and meetings Manage administrative queries as necessary Liaising with external agencies such as hospitals and community services, ensuring referrals are processed efficiently Maintain an accurate referrals database Process referrals using the electronic referral system (ERS) (F12) Process requests for information i.e. SAR, insurance / solicitors letters and DVLA forms Support all clinical staff with general administrative tasks as requested To provide an efficient comprehensive secretarial service and co-ordinate the doctors appropriately to meet the needs of the service and Doctors. Manage practice emails in relation to patient records, referrals and requests To work with the Practice Manager on auditing data collection to ensure practice standards are met. Ensure general upkeep of paper files, repairing when necessary To deal with all enquiries tactfully and with due consideration of patient privacy Participating in educational and learning activities arranged from time to time Supporting practice policies and protocols, including health and safety and infection control Supporting a drive to greater automation and use of technology To provide support on reception when short-staffed if necessary Duties may vary under the direction of the Practice Manager depending on workload and staffing levels. Minuting of meetingsQUALITY Strive to maintain quality within the practice. Assess your own performance and take accountability for your own actions, either directly or under supervision. Contribute to the effectiveness of the team by reflecting on your own and your teams activities and making suggestions on ways to improve and enhance the teams performance. Work effectively with individuals in other agencies to meet patient needs. Effectively manage your own time, workload and resources.COMMUNICATION Communicate effectively with other team member. Communicate effectively with other office members and clinician at all levels. Communicate effectively with patients and carers. Recognise patients needs for alternative methods of communication and respond accordingly.CONTRIBUTION TO THE IMPLICENTATION OF SERVICES Apply practice policies, standards and guidance. Discuss with other members of the team/office how the policies, standards and guidelines will affect your own work. Attend regular team meetings.