* Attractive benefits and opportunities
* Immediate Start
About Our Client
Page Personnel are working with a reputable and long-standing organisation in the manufacturing sector. Headquartered in Leeds, they are dedicated to realising their vision of delivering exceptional customer service.
Job Description
* Offer expert guidance on products, providing both technical and commercial support via phone and email.
* Develop and deliver tailored product training for customers and internal teams.
* Keep the CRM system accurate and up-to-date with relevant information.
* Identify and document quality issues, sharing details with the appropriate Quality Manager.
* Stay informed about the latest developments in motors and controls through collaboration with related business groups.
* Assist in updating the E-shop with relevant product details and documentation.
* Provide the Regional Sales team with technical information to support their customer interactions.
The Successful Applicant
A successful Product Support Specialist should have:
* A strong background in customer service.
* Exceptional communication skills, both written and verbal
* The ability to work effectively as part of a team
* Strong problem-solving skills and an ability to think on their feet
* A genuine passion for helping customers and delivering a high-quality service
* Good knowledge of retail products and services
* Proven experience in a product support role.
* Excellent problem-solving skills, with the ability to diagnose, troubleshoot, and implement effective solutions.
* Proven multitasking abilities in a fast-paced environment.
* Self-motivated and capable of working independently.
* Strong communication skills, with the ability to engage with customers across various channels and levels.
* Proficient in IT, including familiarity with CRM systems such as Salesforce.
What's on Offer
* A competitive salary range of £28,000 - £32,000 per year
* Generous benefits package
* A supportive and positive company culture
* Opportunities for growth and development within the retail industry
* On site parking
* Yearly discretionary company bonus.
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