Job summary An exciting opportunity has arisen to join the busy Appointments Centre for University Hospitals Birmingham which includes Heartlands Hospital, Good Hope Hospital, Queen Elizabeth and Solihull Hospital as an Appointment's Co-Coordinator. These posts are part time/ evening, 15 hours per week Weekly Pattern: Monday to Friday 17.00-20.00. We are currently seeking motivated individuals to join our Appointment Centre, the successful candidate will be responsible for booking and coordinating appointments for patients across all of our sites. Working as part of a team, you will be responsible for ensuring patients referrals and appointments are processed efficiently and effectively. Main duties of the job Key Responsibilities are: Work collaboratively as part of an integrated team Strictly adhere to Caldicott guidelines and the Data Protection Act. Booking and coordinate appointments for patients using our hospital's scheduling system. Liaise with patients, doctors, and other healthcare professionals to ensure all slots are fully utilized. Monitor clinic capacity for available appointments in a timely manner. Maintain accurate and up to date records of patients appointments and related information. Provide excelled customer service to patients, their family members and colleagues by addressing and resolving queries in a timely manner. Follow Standard operating procedures and adhere to compliance regulations. Organize own day-to-day work tasks showing an ability to priorities in order to achieve set timescales Undertake work that has been prioritized by the Supervisor / Line Manager. Scan information onto the Trust IT systems Work within and keep up to date with National and Trust legislation, guidelines, policies, procedures, protocols and code of conduct relating to own role Participate in and contribute to the effective introduction of new systems and initiatives leading to the improvement and development of patient services Be responsible for confidentiality in line with Trust policy and procedures Prepare and scan information onto the Trust IT systems About us We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this. Our commitment to our staff is to create the best place for them to work, and we are dedicated to: Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives. UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work. University Hospitals Birmingham is a Smoke-Free premises hospital. Date posted 10 March 2025 Pay scheme Agenda for change Band Band 2 Salary £23,615 to £23,615 a year Contract Permanent Working pattern Part-time, Flexible working Reference number 304-9001642 Job locations 163 Yardley Green 163 Yardley Green Road, Bordesley Green Birmingham West Midlands B9 5PU Job description Job responsibilities Please Note : For a detailed job description for this vacancy, please see attached Job Description Job description Job responsibilities Please Note : For a detailed job description for this vacancy, please see attached Job Description Person Specification Qualifications Essential Good General Education (eg. GCSE English and Maths A-C) GCSE Level 9-4 Business Administration NVQ level 3 or equivalent experience in an administrative environment Experience Essential Experience of dealing with the Public/Customer service experience Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook) Experience of using IT systems Additional Criteria Essential Good communication / customer care skills both written and verbal demonstrating sympathy and compassion Good keyboard/ IT skills Good organisation skills and ability to multitask Good time management skills Ability to deal professionally with enquiries from staff, Patients and Visitors Ability to problem solve Understand confidentiality and apply the principles in every day working practice Ability to pay attention to detail where there are predictable interruptions to the work pattern Ability to deal with stressful situations and sensitive issues Work effectively and flexibly as part of a team to meet the needs of the services Confident in dealing with people at all levels Must be able to demonstrate an understanding of equality and diversity Mature open and flexible approach to work Demonstrates care and compassion Good inter-personal and communication skills. Good organisational skills Team Player Conscientious Demonstrates reliability, motivation and commitment Ability to travel to multiple sites Person Specification Qualifications Essential Good General Education (eg. GCSE English and Maths A-C) GCSE Level 9-4 Business Administration NVQ level 3 or equivalent experience in an administrative environment Experience Essential Experience of dealing with the Public/Customer service experience Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook) Experience of using IT systems Additional Criteria Essential Good communication / customer care skills both written and verbal demonstrating sympathy and compassion Good keyboard/ IT skills Good organisation skills and ability to multitask Good time management skills Ability to deal professionally with enquiries from staff, Patients and Visitors Ability to problem solve Understand confidentiality and apply the principles in every day working practice Ability to pay attention to detail where there are predictable interruptions to the work pattern Ability to deal with stressful situations and sensitive issues Work effectively and flexibly as part of a team to meet the needs of the services Confident in dealing with people at all levels Must be able to demonstrate an understanding of equality and diversity Mature open and flexible approach to work Demonstrates care and compassion Good inter-personal and communication skills. Good organisational skills Team Player Conscientious Demonstrates reliability, motivation and commitment Ability to travel to multiple sites Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name University Hospitals Birmingham NHS Foundation Trust Address 163 Yardley Green 163 Yardley Green Road, Bordesley Green Birmingham West Midlands B9 5PU Employer's website https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)