Job summary We are looking for an enthusiastic Medical Receptionist to join our small but busy team based in Widnes. We are a 2 partner GP practice with 5100 patient list size. Main duties of the job The successful candidate will have previous experience working as a receptionist and customer care, EMIS Web and Docman 10 knowledge is desirable. As well as booking appointments for patients you will be processing patient prescriptions, scanning patient documents, answering patient queries via email and other general office duties. You must have good customer service skills, good computer skills, a polite telephone manner and understand the importance of confidentiality. You must have the ability to work well as part of a small team and must be flexible to fulfil the shift requirements. About us We offer free on site parking, uniform and NHS pension Scheme and 25 days holiday pro rata (plus bank holidays). Full training will be provided for this role. Date posted 05 November 2024 Pay scheme Other Salary £11.50 an hour Contract Permanent Working pattern Part-time, Flexible working Reference number A2702-24-0000 Job locations Hough Green Road Widnes WA8 4NJ Job description Job responsibilities Receive, assist and direct patients in accessing the appropriate service or healthcare provider in a courteous, efficient and effective way. Provide general assistance to the Practice Team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. To provide efficient, helpful, informative and supportive reception and administration services to patients and members of the primary health care team. See Attached JD for further details Job description Job responsibilities Receive, assist and direct patients in accessing the appropriate service or healthcare provider in a courteous, efficient and effective way. Provide general assistance to the Practice Team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. To provide efficient, helpful, informative and supportive reception and administration services to patients and members of the primary health care team. See Attached JD for further details Person Specification Knowledge and Skills Essential Flexibility of working hours/ able to work at the desired times An understanding, acceptance and adherence to the need for strict confidentiality Ability to use own judgment, resourcefulness and common sense Ability to work without direct supervision and determine own workload priorities Ability to work as part of an integrated multi-skilled team Pleasant and articulate Able to work under pressure Able to work in a changing environment Able to use own initiative Qualifications Essential Qualifications English and Maths at GCSE Level C or equivalent A demonstrable commitment to professional development Desirable Intermediate level Microsoft Office Experience Essential Experience of working in a public reception environment Experience of Microsoft Office software Experience of dealing with the public/patients Desirable Experience of telephone switchboard operation Experience of EMIS Web clinical system Experience of Docman10 filing system Person Specification Knowledge and Skills Essential Flexibility of working hours/ able to work at the desired times An understanding, acceptance and adherence to the need for strict confidentiality Ability to use own judgment, resourcefulness and common sense Ability to work without direct supervision and determine own workload priorities Ability to work as part of an integrated multi-skilled team Pleasant and articulate Able to work under pressure Able to work in a changing environment Able to use own initiative Qualifications Essential Qualifications English and Maths at GCSE Level C or equivalent A demonstrable commitment to professional development Desirable Intermediate level Microsoft Office Experience Essential Experience of working in a public reception environment Experience of Microsoft Office software Experience of dealing with the public/patients Desirable Experience of telephone switchboard operation Experience of EMIS Web clinical system Experience of Docman10 filing system Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Hough Green Health Park Address Hough Green Road Widnes WA8 4NJ Employer's website https://www.houghgreenhealth.co.uk/ (Opens in a new tab)