Visitor Engagement Assistants provide a safe and friendly welcome for everyone visiting the gallery. Supporting the Duty Manager with the supervision and training of the Visitor Engagement Volunteers, they help to deliver excellent customer service and communicate feedback from visitors and volunteers to Duty Managers.
Gallery opening hours are Tuesday – Saturday 10am-5pm and Sundays 12-5pm with a number of late opening evenings, programme and hire events.
Please note that this is a bank staff role. Hours of work are as and when required, by mutual agreement on a 4 week rota. These may periodically increase or decrease depending on the requirements of the Gallery. The candidate will receive two weeks notice of any changes to their hours. They will be expected to work evenings and weekends.
Person Specification
Essential Skills & Experience:
1. Experience of delivering excellent customer service to a wide range of customers/visitors in different situations.
2. Safe manual handling experience. Carrying chairs and moving tables/event furniture.
3. Excellent verbal communication skills.
4. Proactive and willing to adapt to changing roles with each exhibition or event.
5. Ability to work evenings and weekends.
Desirable Skills & Experience:
1. Trained, or willingness to be trained, as a first aider.
2. Health and safety training/awareness.
3. Manual handling training/awareness.
4. Experience of using Audio/Visual (Technical) equipment.
5. Awareness of dealing with visitors with specific access needs.
To apply please register on Breathe and upload the following:
1. A full CV, including the names and contact details of two referees, one of whom should be your current or most recent employer and a statement which sets out your suitability for the post, setting out how you meet each of the requirements in the person specification. Your statement should not exceed two sides of A4 paper.
2. Alternatively, you can submit an application by completing the Application Form on Breathe.
#J-18808-Ljbffr