The Role Our clients Senior Technical Advisors play a pivotal role in, resolving claims, and ensuring our products meet the highest standards of quality and compliance. Youll be the go-to expert on their products, delivering clear guidance and support to both internal and external customers, and ensuring our business remains protected through thorough documentation and legal compliance. By collaborating with teams across the company, including sales, marketing, and manufacturing, youll help drive innovation and ensure that our products exceed customer expectations. Essential Criteria Significant experience in claims handling and/or construction roles, with a proven track record of success. Experience of working in an office environment Exceptional communication skills with the ability to engage with stakeholders at all levels Proven experience in managing customer complaints or supplier issues. Basic understanding of technical issues within the construction industry. High-level experience in customer-facing environments. Experience in managing multiple & varying queries, requests and actions on a daily and weekly basis to ensure timely responses and resolution of complex issues. A flexible, team-oriented approach. Responsibilities: Provide technical and sales support to internal and external stakeholders. Investigate and manage customer complaints and any related claims, ensuring efficient and cost-effective actions through to resolutions. Keep up to date with all the relevant Standards and Regulations relating to the specification and use of our products. Ensure that all our products have the correct supportive and legal documents, to minimise risk to the business. Continually seek to understand our customers needs, so that we may improve the level of our services to exceed their expectations Deliver our advice in a polite, positive and friendly manner to instil customer confidence. Maintain accurate records in line with quality assurance systems. Promote best practices and innovation in problem-solving within the team. Collaborate across departments to share best practices and develop new opportunities. Actively uphold our customer-centric approach by striving to exceed customer satisfaction goals. Carry out reasonable requests of Senior Management and Directors. Job Types: Full-time, Temporary Pay: £15.00-£18.00 per hour Expected hours: 37.5 per week Duration - Immeidate start date - no end date (temporary ongoing) ADZN1_UKTJ