Customer Service / Sales Support Representative
Location: Thurles, Co. Tipperary (full-time onsite)
Are you passionate about customer service and sales support? Join a leading provider of veterinary products and services, helping customers across Ireland with high-quality solutions. This role blends customer service and sales support, offering a dynamic and engaging work environment. You'll manage customer inquiries, process orders, and promote key product ranges, including an exciting new pet food line.
Responsibilities:
Customer Service
1. Process orders via phone, email, and online platforms.
2. Resolve customer queries and complaints efficiently.
3. Provide support to the Field Sales team and internal departments.
4. Maintain accurate records of customer interactions in the company's ERP system.
5. Track deliveries and ensure a seamless customer experience.
Sales Support
1. Assist in product sales campaigns by reaching out to key customers.
2. Promote and manage the launch of a new pet food range.
3. Train customers on product usage and provide ongoing support.
4. Monitor stock levels and collaborate with procurement to ensure product availability.
5. Stay informed on market trends, competitor activity, and pricing strategies.
About You:
1. Experience in a customer support role within a distribution business or veterinary sector.
2. RVN qualification or background in veterinary nursing is a bonus but not essential.
3. Strong communication and interpersonal skills.
4. Good computing skills.
5. Highly organized, adaptable, and motivated with a passion for customer service.
What's in It for You?
Enjoy a supportive team environment in a company that values innovation and customer excellence. You'll benefit from professional growth opportunities, competitive compensation, and a role that keeps you engaged with both customers and product development. This is a full-time onsite role in Thurles, offering stability and career progression.
Ready to take the next step? Apply today and be part of a team making a difference in the veterinary industry!
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