Available vacancy: International Sales Advisor Location: Head Office, Stoke Salary: Competitive Contract: Permanent Hours: 38.75 Number of vacancies: 1 About Portmeirion Group PLC Portmeirion Group are a highly successful & well-established business with one overall aim: to be the leading force in the global homewares sector by growing our seven amazing brands. We have a culture whereby we work together as one team; we are respectful, think global, push boundaries, work hard, and embrace tomorrow today. Driven by the adoption of our global ESG initiative, Portmeirion Group is committed to developing the industry based upon three fundamental pillars: environment, social, & governance; within our global business units. Our colleagues are fundamental to our journey and as such, we are proud to hold workplace wellbeing accreditation & Investors in People Platinum status. What skill set are we looking for? Fluent in a European language is an advantage, but not essential for some markets. PC Skills, Word, Excel, and email Proficient in computerized Supply chain functions Product knowledge is an advantage, but not essential as training will be given Good Knowledge of the business, particularly Customer Service Good communication and telephone skills Knowledge of Export documentation and accuracy in completing such documents. Key Responsibilities Communicate, verbally and in written form, with customers in the local language (where needed). Interpret and enter customers' orders onto the system Progress and chase orders Arrange shipping and complete the required export documentation Answer customer queries Process customer complaints Administer Credit notes and free of charge replacements, seeking the required information from our QA department. Support the Export Sales Manager and the Group International Sales Manager. Be proactive in suggesting the correct products for the customers' needs. Benefits Competitive salary Health care cash plan High Street discount scheme Life insurance Car parking Reward & recognition schemes Discounts in our retail outlets Dedicated training & development to enhance or progress your career, including apprenticeships Community volunteering days Charity events Long service awards Employee wedding/retirement gifts Employee retirement afternoon tea Birthday recognition Achievement awards Enhanced annual leave & maternity Bereavement leave Free access to Portmeirion Village Company pension scheme along with access to pension clinics Innovation scheme & green team Mental health first aiders To be part of our exciting journey, please click on the link to be directed to our application form. See our websites for our company profile. Please note: All applications will be processed within two weeks of the closing date. We reserve the right to close this position earlier than the published date, should we receive a high volume of applications.