Role Purpose: You will be the Single Point of Access Administration Lead (SPOA) and provide operational leadership of administration systems and single point of access across the Gloucestershire service. Your key responsibilities will be: Managing the Single Point of Access function of the service which includes all referrals into the service via electronic database, telephone, website, text and email. Co-ordinating the workstreams of the admin team including patient and health professional letters, patient database updates, appointment bookings, taking telephone queries, liaising with health professionals. This is a new service and with a large and friendly team to support you this role will provide for the right candidate with relevant experience the opportunity to shape with us the administration systems and processes ensuring the service runs smoothly and efficiently. You will be working as part of a large and friendly team of varied professions across the Gloucestershire, with you and your teams based in Mansfield you will be provide the central point of contact for many administration queries. This is a demanding job, but you will not be on your own. ABLs highly experienced and friendly multi-disciplinary team of Health and Social Care professionals, Business Intelligence, Service Development, Governance, Finance and Business Development are there to support. Additionally, existing experienced delivery teams will be available to support you to drive the Service forward. Duties and Responsibilities This post will work under the line management of the Head of Service for Gloucestershire. The role will be varied, challenging and rewarding as you support and develop the service through implementation, delivery and ongoing innovation and service development. Key responsibilities will be: To manage and oversee all administration and office management processes in relation to the Gloucestershire Service Developing, implementing or updating administrative systems in line with service KPIs Managing and ensuring filling systems are maintained Overseeing the recruitment of new staff into the administration team, including training and induction Order, manage and control Nicotine Replacement Therapy safely, within service guidelines ensuring stock is issued to smoking cessation service practitioners as required Delegating work to staff and managing their workload and output Ensuring adequate staff levels to cover for absences and peaks in workload Responsible for performance management of the administrative team, following ABL performance management policy Deal with any urgent administration queries with staff, patients and other health professionals, escalating to the District project managers / Head of Service where required Identification of geographical areas necessary for new delivery venues Responsible for quality assurance by conducting regular administration work stream observations, spot checks and training in line with the quality assurance framework Regular monitoring of adherence to administrative processes and procedures Coordinate staff to attend service clinical meetings (provide administration support for minutes and actions) Chair monthly administration meeting and ensure these are minuted Developing and update operating procedures for the administrative processes in the service. Oversee and implement efficient invoicing systems invoices Liaise with project leads to manage the invoicing systems weekly Analyse and report client feedback and delegate necessary service development actions Liaise with business intelligence and data analysis team to oversee monthly data quality audits (both paper and electronic) Awareness, understanding and implementation of relevant ABL policies and procedures within the administrative team Contribute to clinical governance procedures Lead on the updating of data where data completeness is an issue Assist with day to day administrative duties based on priority and necessity Ensure staff are trained and supportive to have a sensitive, approachable and informative manner dealing with client and health professional queries Skills and Competencies Required Be an experienced administration leader use to a fast paced environment in a health setting Experienced and highly competent working with all aspects of Microsoft Office and experience with patient database systems Positive and proactive leader with the ability to motivate, engage and support staff to achieve the highest standards and outcomes. Adept in communication; A strong communicator and confident communicating with patients and health professionals Build strong relationships; Foster trust and co-operation among colleagues Quality driven; you naturally seek high standards and actively seek to improve them. Value and remain open to new ideas and perspectives.