Job summary An opportunity has arisen for a new receptionist to join our surgery team. We have a lovely team of receptionists and are looking for someone to work a total of 26.25 hours on the following days/times: Tuesday & Thursday 7.45am to 6.30pm Friday 7.45am to 1pm Main duties of the job The role involves being the first point of contact for most of our patients; answering the telephone, booking appointments, giving out test results, registering new patients, monitoring the practices e-mail and eConsults accounts and arranging home visits. As we have a range of healthcare professionals who work within the surgery, receptionists are trained to signpost patients to the appropriate healthcare option for their need using practice established protocols. This is a busy role however training and support will be given to help you grow and develop. We offer a competitive hourly rate of pay, inclusion in the NHS pension scheme, a cycle to work scheme, free parking and a kind and caring team to work with. Our starting pay is £11.42 per hour increasing upon successful completion of 3-month training and probationary period. Our closing date is Sunday 3rd November 2024 with interviews planned for Thursday 7th November. However, if we receive enough suitable applications, we may close the advert early and offer an earlier interview date. We would welcome telephone calls to discuss the role for interested applicants. Please contact Jennifer Lumsden, our Assistant Practice Manager on 0117 9321320. About us We are small semi-rural practice with a growing population of 7,300 registered patients and our boundary area mainly covers the villages of North Common, Oldland Common, Cadbury Heath, Warmley, Longwell Green, Willsbridge, and up to Bitton. We have a clinical team of GP's, a Nurse Practitioner and nursing staff as well as a Practice Manager, Assistant Practice Manager and admin support staff. Our practice ethos is very much based around continuity of care, support and good team working. We are proud to say that last year we were rated second in Bristol, North Somerset & South Gloucestershire in the National Patient Satisfaction Survey. This is down to the hard work of the entire practice team; fantastic and dedicated staff who complement each other in their knowledge, skills, and experience. We get together socially to encourage friendships and to bring the team together. We are fortunate to have a lovely garden at the front of the practice so in warmer weather we often have lunch outside. We also support charitable work with an annual practice sponsored walk and events. Date posted 18 October 2024 Pay scheme Other Salary £11.42 an hour increasing after probation Contract Permanent Working pattern Part-time Reference number A0754-24-0005 Job locations 47 Victoria Road Warmley Bristol BS30 5JZ Job description Job responsibilities Job purpose : Offer admin assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way, either in person or via the telephone Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies Job responsibilities : Ensure patient and practice confidentiality is maintained at all times as laid down in your Contract of Employment Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery to members of the clinical and non-clinical team Deal with all general enquiries, explain procedures and make new and follow-up appointments as appropriate on either an urgent or routine basis either in person or on the telephone Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice at all times Explain practice registration arrangements and formal requirements to new patients and those seeking temporary assistance and ensure all necessary forms are completed Register patients on the clinical records system Register patients for on-line access Assists with the photocopying of clinical records under the direction of the practice secretaries Receive and accurately record requests for home visits contacting local visiting services on clinical instructions Advise patients of relevant charges for private (non-General Medical Services) services, accept payment and issue receipts Manage the eConsults coming into the practice Assist with the management of the practices main e-mail account Hand out signed prescriptions to patients or their nominated representatives ensuring collection details are accurately recorded in the medical records Hand out dispensed medication, taking payment where appropriate and ensuring prescription forms are completed appropriately by the patient Open and record post received both internally and externally Answer and respond to admin/practice notes from clinicians and non-clinical colleagues contacting patients where appropriate Assist colleagues in rearranging clinics when appropriate Undertake any other additional duties appropriate to the post as requested by the Partners, Practice Manager or Assistant Practice Manager Job description Job responsibilities Job purpose : Offer admin assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way, either in person or via the telephone Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies Job responsibilities : Ensure patient and practice confidentiality is maintained at all times as laid down in your Contract of Employment Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery to members of the clinical and non-clinical team Deal with all general enquiries, explain procedures and make new and follow-up appointments as appropriate on either an urgent or routine basis either in person or on the telephone Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice at all times Explain practice registration arrangements and formal requirements to new patients and those seeking temporary assistance and ensure all necessary forms are completed Register patients on the clinical records system Register patients for on-line access Assists with the photocopying of clinical records under the direction of the practice secretaries Receive and accurately record requests for home visits contacting local visiting services on clinical instructions Advise patients of relevant charges for private (non-General Medical Services) services, accept payment and issue receipts Manage the eConsults coming into the practice Assist with the management of the practices main e-mail account Hand out signed prescriptions to patients or their nominated representatives ensuring collection details are accurately recorded in the medical records Hand out dispensed medication, taking payment where appropriate and ensuring prescription forms are completed appropriately by the patient Open and record post received both internally and externally Answer and respond to admin/practice notes from clinicians and non-clinical colleagues contacting patients where appropriate Assist colleagues in rearranging clinics when appropriate Undertake any other additional duties appropriate to the post as requested by the Partners, Practice Manager or Assistant Practice Manager Person Specification Qualifications Essential A kind, caring and calm nature Computer literate (Microsoft Office, email and bespoke software) Experience of dealing with members of the public in person or over the telephone Ability to work under pressure Good standard of education including GCSE or equivalent in English and Maths Excellent customer service and communication skills Experience of working in a team Able to organise own workload and take a flexible approach Ability to work on own initiative, be self-motivated with a can-do attitude Ability to deal with confidential and sensitive information Awareness of cultural and social influences on health and the importance of respecting diversity, differences and equality The ability to work extra hours to cover holidays and sickness from time to time is also essential Desirable Previous experience of NHS or General Practice setting Knowledge of EMIS Web Clinical IT system Person Specification Qualifications Essential A kind, caring and calm nature Computer literate (Microsoft Office, email and bespoke software) Experience of dealing with members of the public in person or over the telephone Ability to work under pressure Good standard of education including GCSE or equivalent in English and Maths Excellent customer service and communication skills Experience of working in a team Able to organise own workload and take a flexible approach Ability to work on own initiative, be self-motivated with a can-do attitude Ability to deal with confidential and sensitive information Awareness of cultural and social influences on health and the importance of respecting diversity, differences and equality The ability to work extra hours to cover holidays and sickness from time to time is also essential Desirable Previous experience of NHS or General Practice setting Knowledge of EMIS Web Clinical IT system Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Close Farm Surgery Address 47 Victoria Road Warmley Bristol BS30 5JZ Employer's website https://www.closefarmsurgery.co.uk (Opens in a new tab)