Technical Customer Delivery & Support Engineer
Are you a technical professional with a passion for customer success? We are looking for a Technical Customer Delivery & Support Engineer to join an innovative team working on cloud-based solutions that tackle real-world infrastructure challenges. This role offers the opportunity to work on cutting-edge technology while ensuring customers get the most out of their products.
The Role
As part of the customer delivery and support team, you will play a key role in both proactive and reactive customer support—helping clients implement, troubleshoot, and optimize their use of cloud-based analytics and AI-driven solutions. Working closely with internal teams, you will ensure smooth deployments, resolve technical issues, and enhance customer satisfaction.
Key Responsibilities
* Cloud Infrastructure Management: Deploy, monitor, and maintain AWS-based cloud environments.
* Deployment & CI/CD Pipelines: Develop and manage automated deployment processes using tools like GitLab, Jenkins, and Bitbucket.
* Containerization: Manage Kubernetes and Docker environments to ensure secure and scalable operations.
* Performance & Monitoring: Implement logging and monitoring solutions (e.g., Prometheus, Splunk, CloudWatch) to ensure system reliability.
* Collaboration & Support: Work with development and QA teams to support infrastructure needs and resolve customer issues.
* Testing Automation: Build and integrate automated test frameworks into CI/CD pipelines.
What You’ll Need
Degree or equivalent experience in a relevant discipline.
Minimum 4 years' experience in a development or delivery role.
At least 1 year of DevOps experience or a development role with strong DevOps responsibilities.
Hands-on experience with at least one cloud provider (AWS, Azure, GCP, RedHat, IBM Cloud).
Strong Linux skills and experience managing CI/CD pipelines.
Knowledge of high availability, business continuity, and disaster recovery solutions in the cloud.
* DevOps or SysOps certification (e.g., AWS Certified DevOps Engineer).
* Scripting experience (Python, Bash, PowerShell, GoLang).
* Experience deploying serverless functions (e.g., AWS Lambda).
* Familiarity with Agile methodologies (Scrum, Kanban, Lean).
If you have the skills and experience to excel in this role, we’d love to hear from you!
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Climate Technology Product Manufacturing
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