Role overview:
Being part of the store’s Junior Management team, you will provide managerial support and help maintain and improve the levels of customer service throughout your section. You will provide assistance in the supervision of all staff while maintaining the standards of the shop floor. Furthermore, you will deal with certain managerial processes on a daily basis as instructed by Store Management.
Responsibilities:
Customer Service:
1. Provide customers with excellent levels of Customer service.
2. Deal with customer complaints and enquiries, providing the best possible outcome.
3. Ensure the personal appearance of sales staff is in line with company guidelines.
4. Have an understanding of the Customer Service measuring programme.
Sales:
1. Ensure that targets are achieved and, where possible, exceeded.
2. Monitor staff service levels in order to maximise store sales.
3. Utilise in-store devices, making sure that the customer is offered the whole product range.
4. Use reports to assist you in product placement of key selling lines.
Visual Merchandising:
1. Attract, engage and motivate customers into making purchases in store by using the latest visual techniques.
2. Provide assistance with the maintenance of standards on the sales floor.
3. Keep stock clean and presentable at all times.
Training & Development:
1. Encourage personal progression throughout your store.
2. Provide assistance with the induction and training of new starters.
3. Assist with the development of existing staff, ensuring that personnel complete the relevant E-Assessments.
Role objectives and KPI’s:
1. Ensure the highest level of customer satisfaction by driving and maintaining exceptional service standards and promptly addressing customer needs.
2. Drive sales & enhance store turnover through effective merchandising, stock replenishment & team motivation.
3. Lead and develop the shopfloor team to ensure high performance, engagement and adherence to store policies and procedures.
4. Ensure the shopfloor is consistently clean, organised, and visually appealing to enhance the customer shopping experience.
Skills and Experience:
1. Retail Supervisor experience would be advantageous.
2. Excellent Time Management skills.
3. Strong verbal and written communication skills.
4. IT skills - Microsoft Outlook, Word and Excel.
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