Sanctuary is one of the UK's leading providers of housing, care and community services. With around13,000 employees, we maintain a culture where diversity is valued and talent is nurtured and rewarded.
Performance Improvement Manager
Worcester based with a balance of home and office working
GBP 43,325 : GBP 45,605 per year
35 hours per week : Monday to Friday : 9:00am to 5:00pm
Temporary position for up to 12 months
We are seeking a Performance Improvement Manager to join our team based in Worcester. The role sits within Compliance which is responsible for managing the Groups compliance responsibilities which includes gas servicing and fire risk assessments, ensuring the Groups properties comply with legislation.
The role of Performance Improvement Manager will include:
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Building, developing and managing relationships with internal and external customers to identify business needs / perform analysis to enable the implementation of effective change
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Supporting the production and implementation of local plans that guarantee service delivery responds to customer requirements and expectations in accordance with Customer Experience and Compliance business strategy
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Reviewing key business issues and consider how best to improve business performance
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Working closely with colleagues in relation to scoping of projects ensuring all parties have a clear understanding of their role and the information expected from them and work towards achieving the same goal
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Ensuring all projects are delivered in line with legislation and regulatory requirements and make appropriate recommendations at any point of a project to ensure full compliance
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Providing high quality, detailed information to senior management on project progress and issues to support operational planning and delivery of anticipated targets
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Collating lessons learned as the project progresses so that meaningful data can be provided for future projects
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Managing the recruitment, performance and development of quality employees to ensure that skilled people are available to meet business needs and individual accountabilities
Skills and experiences:
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Degree, management qualification or relevant professional qualification is essential
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Experience or a qualification in statistical or management information is desirable
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Proven experience of undertaking statistical analysis and producing reports based on this analysis
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Experience managing complex projects with multiple stakeholders
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Experience of developing and delivering performance improvements
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Proven experience analysing and diagnosing problems and implementing solutions
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Some experience managing people
Why work for us?
One of the UK's leading providers of housing, care and commercial services, Sanctuary employs more than 14,000 people and manages over 116,000 units of accommodation throughout England and Scotland, including general rented, retirement living, supported housing, student and key worker accommodation and care homes. Sanctuary also provides a range of other services including maintenance, care and telecare, all of which are delivered by our dedicated employees who are completely committed to customer service.
Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
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25 days annual leave (rising to a maximum of 30 days) plus public holidays
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A pension scheme with matching employer contributions from Sanctuary up to set limits
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Life Assurance
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Employee Volunteering scheme
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