Customer Service Advisor - Hertfordshire Pertemps is currently recruiting for a Customer Service Advisor to join our Automotive client based in Borehamwood. Hours: Mon-Sun 8 am-8 pm (40 hours a week on a rota basis for the weekend) Salary: £28,800 Duties:
* Handling inbound and outbound calls
* Delivering exceptional customer service at all times
* Processing new bookings, booking extensions, and terminations within required SLAs
* Handling customer complaints efficiently through to resolution
* Updating company system with accuracy, processing rental documentation, and providing reports.
* Offering additional products or solutions to improve customer experience
Requirements:
* Proven experience in a customer service environment
* A passion for customer service and a strong understanding of how to deliver it.
* Proven ability to communicate effectively by phone, email, and chat
* The ability to work under pressure and achieve business KPIs
Benefits:
* 25 Days holidays + bank holidays
* Birthday day off
* Pension
* Work based discounts
If you would be interested, please apply, or call Corinne at Pertemps.