Join CTDI's Exciting Journey as an Operations Manager in Wellingborough!
Welcome to CTDI, where innovation meets excellence! We are a leading global engineering, repair, and logistics company, providing cost-effective solutions to some of the world’s premier brands. As we embark on a thrilling new chapter, we invite you to be part of our newest site in Wellingborough. Here’s your chance to contribute to a dynamic team and help shape the future of CTDI!
About the Role
This is not your standard Operations Manager/General Manager role. We are looking for a unique individual who has had experience of startups as well having that all extensive knowledge ranging from reverse logistics to engineering and resourcing.
As the Operations Manager, you will be a pivotal member of our management team, responsible for the efficient delivery of all products to our clients. Located at our new Wellingborough site, you will play a crucial role in planning, directing, and managing operations to foster business growth and uphold our reputation for quality.
Key Responsibilities
Performance Monitoring: Review performance data to measure productivity and goal achievement, identifying areas for cost reduction and improvement.
* Efficiency & Quality: Ensure all lines operate at maximum efficiency within budgets, meeting quality targets.
* Reverse Logistics: Oversee the process of receiving returned products and manage reverse logistics operations.
* Quality Assurance: Collaborate with Engineering/Quality to establish KPIs for monitoring quality performance.
* Workload Management: Plan and review workload and manpower to meet targets cost-effectively.
* Customer Solutions: Analyse customer escalations and OOBA fails, implementing corrective actions.
* Continuous Improvement: Drive quality improvements using CI methodologies.
* Leadership Development: Build and lead a cohesive team, implementing succession planning and recruitment strategies.
* Standardisation & Training: Promote standardisation across operations with cross-training initiatives.
* Environmental Responsibility: Lead by example in reducing, reusing, and recycling, ensuring responsible waste disposal.
* Health & Safety Compliance: Ensure adherence to all Health & Safety regulations.
Candidate Profile
We are searching for a strategic leader with a proven track record in operational management. If you are passionate about delivering high-quality customer service in a fast-paced environment, we want to hear from you!
Qualifications and skills:
* Strong analytical, planning, and organisational skills.
* Proficiency in budgeting, forecasting, and metrics.
* Excellent communication, negotiation, and conflict management skills.
* Basic IT skills (databases, MS Office).
* Awareness of Health & Safety laws, ideally IOSH qualified, not essential.
Personal Attributes
· Critical thinker and problem solver
* Effective decision-maker and leader
* Adaptable and persuasive team player
Why Choose CTDI?
· Innovation: Be part of a company that thrives on creativity and innovation.
* Growth: Join us at the start of our exciting journey in Wellingborough and contribute to our expansion.
* Impact: Make a difference and drive change in a dynamic, global environment.
Are you ready to take on this exciting challenge and grow with us? Apply now to become a key player in CTDI's success story in Wellingborough!
Join us, and let’s build a brighter future together!