IT Helpdesk Analyst
Location: Edinburgh Office
Working Pattern: 37.5 hrs per week, Monday to Friday 9am - 5pm
Salary: £25,000 - £30,000 depending on experience
Benefits: 31 days holiday, discounted gym membership, enhanced pension, private healthcare, employee wellbeing support and career coaching
THE TEAM
Our IT team is growing in line with our achievements and ambitions and will play a pivotal role in our success story. As the IT Helpdesk Analyst, you'll be the 1st line of support for GoFibre employees, helping with all IT-related issues. Your role is crucial in creating a supportive and helpful environment, where employees feel confident that their IT needs are met promptly and effectively.
WHAT YOU WILL BE WORKING ON
* Ensuring all issues are logged within the helpdesk system and resolved within SLA's
* Managing and troubleshooting tickets to resolution
* Overseeing asset management, working with a third-party vendor, and ordering any new hardware (laptops, mobiles, tablets)
* Assisting in the management of VOIP platforms
* Maintaining accurate ICT inventories
* Escalating tickets to 2nd/3rd line support as required
* Monitoring backup and conducting daily system checks
* Designing and delivering training to all new employees, ensuring a seamless IT setup on Day 1
* Configuring devices and setting up user accounts
WHAT YOU WILL BRING TO THE ROLE
* Current expertise in managing Microsoft 365, Intune, Azure, and JIRA.
* Proven experience in troubleshooting and resolving IT issues both face-to-face and via email in a fast-paced environment.
* Ability to configure and set up laptops, tablets, and phones for users.
* Experience designing and delivering training on essential systems for new employees.
* Familiarity with ITIL principles.
We love that everybody is different, and we believe a diverse workforce will be our strength. We ensure equal opportunity, champion inclusion and we actively encourage applications from suitably qualified candidates regardless of age, disability, gender, race, religion or orientation. Together, we're all part of the rich GoFibre family and we're unified by our goals, inspiring our teams to challenge the norm and deliver best-in-class service to our customers, all whilst encouraging and appreciating one another.
Are you ready for the challenge? Get in touch now, we can't wait to hear from you!
www.gofibre.co.uk
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