Job Description Sales Team Leader Location Houghton Regis Salary £28,000 - £30,000 ( OTE £60 - £70k ) Hours – fulltime - rotational shift between 0800am – 2000hrs – 5 out of 7 Are you a dynamic leader with a passion for delivering exceptional customer service? Do you thrive in a fast-paced environment, inspiring teams to achieve their best? If so, this Sales Manager role based in Houghton Regis could be your next career move. As a sales Manager, you will lead our client’s sales team within their outbound sales Call Centre. Your main focus will be on converting sales leads into bookings, driving team performance, and fostering business growth. Key Responsibilities Reporting to Senior Management, ensuring a thorough understanding of business metrics and KPIs. Maintaining high standards across teams through performance management and regular audits. Forecasting, data analysis, and addressing underperformance promptly. Handling customer issues or complaints efficiently, escalating when necessary. Overseeing recruitment, headcount management, and budgeting for your team. The Candidate Strong leadership skills with a drive for success. Exceptional communication and listening abilities. Proven experience in estate agency or contact centre management in an outbound sale capacity. Self-motivated with the ability to work independently. Professional demeanour with excellent literacy, numeracy, and computer skills. Innovative thinking and forward-looking approach.