Reports To: Supply Chain Operations Manager
Location: Glasgow - Mini Distribution Centre (MDC)
Belron UK Ltd
To be the natural choice in the Vehicle Glass Repair and Replacement (VGRR) market.
Role Purpose
To deliver a world class service to customers, responsible for all aspects of system based stock management, specialising in customer interaction to maximise on internal customer efficiency and accuracy and external sales.
Key Accountabilities and Responsibilities
To meet or exceed customer service standards (e.g. customer service targets, delivery times, customer satisfaction measures, flexible approach to changes in customer demands)
To be responsible for all elements of system based stock management
To be the face of Belron UK Ltd, maintaining high personal standards for yourself, the MDC and customer
To consistently meet or exceed standards in service delivery of vehicle glass and other products and to ensure that Belron UK Ltd quality and other standards are adhered to
Achieve a high standard of accuracy when completing paperwork and when using IT systems
To support all opportunities to increase sales and develop the business of Belron UK Ltd, whilst supporting effective cost management and enhancing customer service
Consistently support the MDC team in meeting or exceeding key performance measures
To liaise effectively and build strong relationships with both internal and external customers, including Technicians, Service Delivery Centre and wholesale customers
To adhere to the Belron UK Ltd Health and Safety procedures and use safety equipment provided
To carry out ad hoc activities to support the Operations Manager and Supervisor
To undertake training and coaching as required to increase personal skills to achieve performance standards
Plan, organise and prioritise work load using multiple applications and computer systems to ensure internal and external customers are served
Manage information reports relating to stock management of the MDC and associated stock locations within your MDC geographical area
Resolve complex stock issues to maintain high levels of stock accuracy
Contribute towards the engagement and effectiveness of the team
To support the wholesale team activities concerning customer relationships and the MDC wholesale strategy
To coordinate all administration duties to support the efficiencies and standards within the MDC
Key Experience, Knowledge and Skills
Great communication and customer service skills
Self motivated, with the ability to work within a team or individually, as required
Positive mindset
Builds strong, credible relationships with colleagues within Belron UK Ltd
High quality standards
Highly flexible and is able to adapt to circumstances
Decision making skills
Knowledge of Microsoft office/general computer skills
Key Performance Indicators & Measures
Achievement of stock management costs and MDC profit and loss
Achievement of MDC key performance measures including Failed Before Start
Customer feedback
High adherence to data protection and other compliance related policies
Key Relationships
Supply Chain Operations Manager
Autoglass Technicians
Wholesale customers
Service Delivery Centre Dispatchers
District Support Team
Bardon Distribution Centre
Scale of Role:
The Supply Chain Coordinator, working as a team, will contribute towards typically supporting between 20-150 Autoglass Technicians, as well as significant wholesale revenue.
TPBN1_UKTJ