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Part Time Business Operations Assistant - ACL, Harlow
Client: Essex County Council
Location: Harlow, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: cf55e27f014a
Job Views: 4
Posted: 16.02.2025
Expiry Date: 02.04.2025
Job Description:
Part Time Business Operations Assistant - Adult Community Learning
Permanent, Part Time
Location: Harlow
Closing Date: Sunday 16th February 2025 at 11.59pm
Please note that this opportunity is being offered on a Part Time basis, offering 16 hours per week, covering the following days and times:
Monday to Thursday: 12.30pm to 4.30pm
The actual earnings for the 16 hours per week, for the year is £10,094.71 per annum.
The Opportunity:
Adult Community Learning (ACL) is ECC's provider of lifelong learning experiences for Essex residents, offering qualifications to help people move nearer to, enter, or progress within the workplace or gain skills to enhance life chances.
The Business Operations Assistant will carry out effective front-line duties by providing high quality customer service at our receptions and carrying out general duties around the centre to maintain the learner experience whilst in centre.
Accountabilities:
* Deliver high quality "first point of contact" customer services to positively promote ACL, by efficiently handling customer enquiries and providing information, advice, and guidance (IAG).
* Provide service and support to a wide variety of customers such as those with English as a second language, mental health needs, disabilities, and additional needs.
* Ensure the customer learning experience is positive by providing best possible customer services, working collaboratively with other ACL staff, and putting the learner at the heart of all we do.
* Contribute to the security of and access to the site, including locking and unlocking buildings, acting as key holder, and responding to calls outside normal working hours.
* Issue learner/visitor badges, stop unauthorized access, and support the open/closing of centres as backup to premises.
* Support the Business Operation leads in the day to day running of an ACL Centre by ensuring the needs of specific groups are met.
* Ensure premises functions are fulfilled, including setting up rooms for private hire and preparing refreshments for meetings.
* Provide administration support to teams within ACL in a timely fashion to support the smooth running of the service.
The Experience You Will Bring:
* Educated to level 2 (GCSE) or equivalent by experience.
* Good communication skills and confident with face to face, phone, email, and remote interactions.
* Experience from customer facing roles.
* Able to work in a team and work under pressure.
* Requirement to travel between centres as and when needed - driving license desirable.
* Good working knowledge of IT and in particular Microsoft packages including Word, Excel, Teams, and Outlook.
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