Customer Service Engineer, Greater London
Client:
Advanced Resource Managers
Location:
Greater London, United Kingdom
Job Category:
Customer Service
EU work permit required:
Yes
Job Reference:
4bf202cb1db0
Job Views:
7
Posted:
03.03.2025
Expiry Date:
17.04.2025
Job Description:
Responsibilities:
1. Communicating with & responding to customers about technical service incidents, events and requests.
2. Analysing and diagnosing errors and faults.
3. Proactively drive incidents through to resolution.
4. Collaborate with our engineering teams, in the UK, Vienna and wider global organisation to manage new services into live, decommission service and defect management.
5. Technically delivery of change requests into live services.
6. Collaborating with Product Management team on continuous product improvement based on customer feedback.
7. Site acceptance testing.
Your skills & experience should include:
1. First and/or second line support in an enterprise / Cloud based environment.
2. Telecommunications systems experience (telephony/ Radio integration).
3. ITIL processes in support environment.
4. Incident management and resolution.
5. Microsoft operating platforms, including Microsoft cloud-based services.
6. Microsoft SQL Server deployment and management.
7. WAN/LAN hardware, configuration and management.
8. Microsoft MTA or MCSA, Juniper, Cisco & Dell qualified ideally.
9. Virtualisation (e.g. VMware) and Enterprise storage (e.g. Netapp, Dell & Fujitsu).
Technologies: MS Server, Linux, Active Directory, Group Policy Management, MS Certificate and KPI, MS SQL, Gigaspace, Java, Network config and Management, WSUS, UXMS, Azure Cloud, AWS cloud and ESXI/HyperV/Virtualisation.
Hardware: Cisco switches, Dell/Fujitsu/HP Server and user devices, Cisco LAN/WAN.
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