I am supporting a local council in seeking a Recovery Officer looking for your next contract role, 3-6 months in a fast-paced environment?
An exciting opportunity has arisen to join a successful Recovery Team collecting outstanding Council Tax, Business Rates, and other income owed to the Council. This role is interesting and varied, and we are looking for an enthusiastic team player who can support with negotiating payment from customers, maintaining accurate records, and deciding appropriate recovery actions among other responsibilities. You will also need excellent communication skills to liaise with the public, other Council departments, Enforcement agents, and advice agencies.
Accountabilities:
1. Assist with the administration of systems reports and a wide range of recovery methods, including reminders, Final notices, Summonses, 14-day notices, enforcement, charging orders, and insolvency.
2. Assess customers' income/expenditure, make special payment arrangements at all stages of recovery, reviewing and monitoring as necessary.
3. Liaise with other stakeholders such as Peabody, Stepchange, and CAB.
4. Respond to enquiries by letter, email, and in person, as required, with a preference for digital communications where available.
5. Instigate and review Attachment of Earning Orders and deductions from Income Support, Job Seekers Allowance, Earnings Support Allowance, or Universal Credit, ensuring payments are received and allocated correctly.
6. Provide support both before and at Court or Valuation Tribunal, preparing paperwork or evidence and dealing with customer queries and making payment arrangements.
7. Trace absconded customers, using internal and third-party systems.
8. Identify irrecoverable debts, undertake all relevant checks, and prepare documentation to recommend write-off.
9. Through ongoing training, maintain a detailed knowledge of procedures, legislation, and case-law relating to the recovery and enforcement of debts.
10. Ensure accurate case selection for Enforcement, liaising with the Enforcement Agents, and updating both our and third-party systems.
11. Check and action monthly reports at various stages of recovery to maximise collections.
The Experience You Will Bring:
1. Experience and knowledge of Council Tax or Business Rates.
2. Experience of Microsoft Office and a revenues system, ideally but not limited to Civica Open Revenues.
3. Good verbal and written communication skills, with the ability to support and negotiate with customers and stakeholders in a calm, sensitive way in difficult situations.
4. Ability to demonstrate awareness and understanding of equal opportunities and other people's behaviour, physical, social and welfare needs.
INDCC
48665LH
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