Harrogate and District NHS Foundation Trust
We have an exciting opportunity for a Receptionist to join our busy Imaging Service department.
This post will be based in Harrogate Hospital and will support patients, visitors, and healthcare professionals with queries and appointments.
If you have fantastic communication skills and are confident working on a computer, and want to make a difference, we want to hear from you.
Main duties of the job
The post holder will be required to provide a professional, efficient, and comprehensive reception service within the department's reception desk, fulfilling all necessary reception, clerical, administrative, and general tasks required to facilitate and record patient treatment using paper-based health records and information technology systems.
* Be familiar with, and work to, the protocols and policies of the Imaging Services and Trust policies.
* Closely liaise with other disciplines while remaining courteous to provide reliable and quality service to patients, relatives and carers, healthcare professionals, internal departments, and outside organisations.
* Be aware of the Health and Safety aspects of staff and patients and promote a safe environment to work in.
* Commit to further training as required by the role and, when competent, assist in the training of others.
About us
Harrogate and District NHS Foundation Trust (HDFT) cares for the population in Harrogate and the local area, as well as across North Yorkshire, Leeds, and parts of the North East.
At HDFT, we provide outstanding care to both our patients and our staff and we value Kindness, Integrity, Teamwork, and Equality. If you're looking for an interesting and rewarding career in the NHS, where you can make a real difference to patients' lives, HDFT could be the place for you!
We offer colleagues:
* A supportive culture so colleagues can bring their whole selves to work.
* Staff Recognition - as well as regular appraisals, we recognise achievements with our Making a Difference & Team of the Month Awards, along with annual Colleague Recognition Awards.
* Employee Support and wellbeing - we offer a wide range of staff benefits including an Employee Assistance Programme, counselling service, and a fast-track Physiotherapy service.
Please note:
* Due to high levels of interest, posts may close early if we reach a sufficient number of applications.
* Visa sponsorship is only available for certain roles. Please ensure the role you are interested in meets the criteria for a visa before submitting your application.
* Please also be aware that the Trust does not offer relocation packages for Agenda for Change roles.
Job responsibilities
The main aspects of the job involve first contact with Imaging Services patients.
This involves being able to communicate effectively with the patients while recording essential information onto IT systems efficiently.
You will work closely with a large multi-disciplinary team including Radiographers, Doctors, Nurses, and Administrative staff.
For further information, please see attached Job Description and Person Specification.
Person Specification
Qualifications
* Educated to basic GCSE standard or equivalent.
Experience
* Face to face dealing with the general public.
* Working with IT systems.
* Keyboard and PC skills.
* Previous NHS experience.
* Experience of dealing with patients.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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