Job Title: Senior Customer Care Specialist
Location: Deeside
Contract: 12 Months / Hybrid 2 days onsite
Hours: 35 Hours
Rates: £134.62 per day
Duties and Responsibilities
To ensure all orders are placed & validated accurately within the order cut off time.
The scope of the role is Order Management, Customer contact, liaison with 3PL's and Market functions and Customer Masterdata.
EDI order maintenance & management, reviewing EDI blocked orders, Customer portals & catalogues.
Creating Backorder & Delivery Notification Reports.
Email inbox management, responding quickly and efficiently to queries and requests.
Daily Order Checks to ensure order blocks are maintained and updated to avoid delays
Responding to customer telephone calls, ensuring customer queries are answered as efficiently as possible.
Measures of success in the role will by clear objectives and KPI reports to support daily activity and performance measurement.
Experience and Qualifications
Demonstrates a sense of urgency in respect of ensuring work is completed quickly and accurately.
Strong communication skills both oral and written ensuring desired outcomes are understood and achieved
Has good interpersonal skills, able to deal at all levels, develops relationships within the organizational structure to assist in goal achievement
Ensure all work is completed within required deadlines and all audit reporting is actioned
Coordinate and assist with audit requireme...