Job summary PHL are looking for a forward thinking, experienced clinical leader to join our senior team and launch PHLs private services including a Private ADHD Service, Private Wellbeing Service and further expand our existing virtual Health service. As a national provider of urgent, primary and custody healthcare we need a commercial clinician to come and harness the existing clinical and operational expertise within our teams to establish high quality, patient focused private services. Main duties of the job The successful individual will need to be a true go getter, capable of engaging with subject matter experts and stakeholders to get things done and move forward with service development and launch swiftly. Key Responsibilities: Service Launch & Development: Take charge of launching new private services, such as Private ADHD, Private Wellbeing, and expanding the Virtual Health Service. Collaborative Leadership: Engage with subject matter experts and stakeholders to ensure swift service development, and ensure services are clinically sound, commercially viable, and patient-focused. Team Leadership: Leverage existing clinical and operational expertise within our teams to drive high standards in service delivery, while mentoring and supporting clinical staff. Clinical Governance: Ensure all services adhere to CQC standards, national guidelines, and PHLs internal governance framework. Innovation & Strategy: Collaborate with cross-functional teams to implement digital health solutions and improve service delivery. Commercial Focus: Utilize your commercial acumen to drive the financial success of private services while maintaining high-quality patient care. About us PHL Group was founded in 2009 by a team of commercial partners and experienced General Practitioners with a clear vision of providing services that would contribute to and benefit the local healthcare economy. PHL (formerly known as Hampshire Doctors on Call) runs Integrated Urgent Care, which evolved from the former Out of Hours model, for localities in Hampshire and the Isle of Wight. All of the core services which look after patients with an urgent healthcare need are joined up together, and PHL work closely with system partners such as South Central Ambulance Service. The services we operate include call handling, telephone clinical assessment, out of hours home visiting services and some face-to-face Primary Care appointments services in Hampshire. In 2021 a newly formed Healthcare Division was created and incorporates PHLs Urgent Care, Primary Care and Youla Care Concierge Services. The new division combines PHL's healthcare operations into one team and utilises internal and external resources efficiently to achieve our organisations vision: to be an innovative healthcare enabler, known for providing a range of high-quality care. PHL Group aims to assist candidates with their transition into a career in the thriving and fast-paced private healthcare industry. We are looking for talented individuals that want to join us on our journey to becoming the fastest growing, most trusted healthcare organisation. Date posted 28 March 2025 Pay scheme Other Salary £65,000 a year subject to a commission based structure to enhance earnings Contract Permanent Working pattern Full-time Reference number E0062-25-0015 Job locations Warmafloor Gb Ltd 12 Little Park Farm Road Fareham Hampshire PO15 5TD Job description Job responsibilities PHLs Private Services Clinical Manager is a pivotal role for PHL Group. This role has full accountability for the development, implementation and management of new private health services with initial service lines focusing on private ADHD and private Virtual Consultation Services. The post holder will be fully supported by the Healthcare Division leadership team including Head of Healthcare, Clinical Director and Head of Commercial in scoping outpatient pathways, identifying digital solutions to support service delivery and each new service will go through PHLs standard PMO process. The role requires a tenacious and passionate service leader, ideally with clinical experience, to engage with internal Subject Matter Experts to produce private service solutions which are market leading and commercially sound. The successful candidate will need to inspire change and innovation and make service delivery set up and actions happen. Collaboration with delivery partners, particularly Healthcare professionals, to drive growth, safe and effective clinical standards of care and governance, as well as exceptional experiences for both patients and commercial partners is a key facet of the role. Additionally, the role involves leading the development and delivery of relevant strategies and KPIs within Healthcare Sector to align with the PHLs strategic objectives. As a new branch to PHL portfolio this role will look to design and shape the application of new services in line with CQC, CMA (where applicable), national and regulatory guidance. Through effective and meaningful stakeholder engagement this role will plan and map digital clinical pathways for members of the public wishing to access wholly independent health services, whether through health insurance provision or through direct approach to PHL. A keen commercial knowledge and approach will ensure each service is packaged in a format that is financially accessible to business clients and potentially members of the public whilst ensuring a positive financial return to PHL. The development, delivery and review of the service specification to include patient experience, KPI targets, resource profile and cost management, ensuring the clinical workforce is adequate in competence and performance and sufficient in numbers to meet contractual and any other regulatory and professional quality requirements. Provide commercial support and input in developing and progressing customer engagement with services. Attend regular meetings with SLT and other stakeholders to support the delivery of the service. Provide effective leadership, management, direction, inspiration and support to clinical team members (includes GPs, Nurses, Paramedics and Pharmacists) within the service through regular group communication, meetings, supervision and development of individual relationships. Encourage and support the clinical team to take responsibility for their own learning and development and are compliant with mandatory training. Lead on recruitment, selection, induction of clinical team under your management within the service ensuing that all clinicians are suitably qualified and trained and are competent and capable for their role and responsibility. Mentoring new clinicians by maintaining regular ongoing contact with each, especially for their first few shifts Responsible for promoting the health and wellbeing of the clinical team within the Service. Lead on any disciplinary and performance issues within the service inline with PHL policy Is resilient and able to provide effective leadership to the team, including in situations that are unfamiliar, complex and unpredictable. Ensures the clinical team are working within their clinical competence at all times Ensure that the clinical staff members have an appraisal process in place that identifies training and development needs. Provide teaching, mentorship and coaching as appropriate Clinical Governance To deliver on clinical governance processes within the services in line with PHL governance framework requirements. To consider with regard to Governance: NHS Standards for Health, Infection Control, Caldicott, Clinical Incident Reporting/SUIs, Safeguarding Children and Adults, patient experience, Complaints (not an exhaustive list). To support the Registered Manager in CQC compliance for the service Work with the key stakeholders to ensure training, significant events, incidents, complaints, audits, surveys and other professional service development activities are achieved to ensure the smooth running of the service. Involvement in regular Quality Assurance meetings as well as quality and contract meetings with the commissioning CCGs ensuring writing of reports are of high quality Undertaking regular monitoring of the service and individuals by a regular process of audit and review Leading quality improvement initiatives within the clinical workforce working alongside PHL designated Patient Safety Specialist to identify and implement quality and safety initiatives. Specifically monitoring prescribing within the service in line with national and local guidelines. Coordinate and maybe required to undertake investigations of complaints and suspected incidents within the service. Undertake the investigations of all serious incidents as guided by NHS Patient Safety Strategy and learning from patient safety incidents Identifying and sharing best practice. Clinical Duties Work autonomously and be accountable for his/her own professional actions. Through clinical assessment, obtain a relevant and sequential history of the presenting complaint to determine a working diagnosis Recognise the need and initiate emergency treatment in order to save life or to safeguard the interests of the patient and refer to emergency services when appropriate Recognise any social needs, safeguarding concerns and act appropriately to safeguard the patient Adherence to KPIs without jeopardising the safety of the patient Identify opportunities and to proactively encourage health promotion and health education to all patients To be professionally and legally responsible and accountable for all aspects of clinical decision making within your clinical competence To take an active role within the cross-disciplinary, multi-skilled team to ensure service quality in line with corporate goals and strategies and provide mentorship and support to junior staff when required Take a person-centred approach to service delivery, based on clear understanding and experience of the modes for service delivery. To assist in the development of new models for service delivery which have a positive impact on the health economy Maintain and develop clinical competence and knowledge of care delivery within relevant care settings using both formal and informal training methods. To work within the professional Code of Conduct and other directives as defined by the NMC/HCPC To be responsible and accountable for legible and contemporaneous clinical records To undertake appropriate personal and professional development to meet the requirements of NMC/HCPC Registration. Ensure the application of NICE and other guidelines where appropriate CPD and Development Ensure on-going CPD to keep abreast of new clinical developments and maintain an appreciation of the commitments and requirements of the wider clinical workforce. Ensure that personal mandatory or organisationally required training is up to date for self and clinical team. Engage in regular strengthened appraisal process and subsequent learning/change in practice Job description Job responsibilities PHLs Private Services Clinical Manager is a pivotal role for PHL Group. This role has full accountability for the development, implementation and management of new private health services with initial service lines focusing on private ADHD and private Virtual Consultation Services. The post holder will be fully supported by the Healthcare Division leadership team including Head of Healthcare, Clinical Director and Head of Commercial in scoping outpatient pathways, identifying digital solutions to support service delivery and each new service will go through PHLs standard PMO process. The role requires a tenacious and passionate service leader, ideally with clinical experience, to engage with internal Subject Matter Experts to produce private service solutions which are market leading and commercially sound. The successful candidate will need to inspire change and innovation and make service delivery set up and actions happen. Collaboration with delivery partners, particularly Healthcare professionals, to drive growth, safe and effective clinical standards of care and governance, as well as exceptional experiences for both patients and commercial partners is a key facet of the role. Additionally, the role involves leading the development and delivery of relevant strategies and KPIs within Healthcare Sector to align with the PHLs strategic objectives. As a new branch to PHL portfolio this role will look to design and shape the application of new services in line with CQC, CMA (where applicable), national and regulatory guidance. Through effective and meaningful stakeholder engagement this role will plan and map digital clinical pathways for members of the public wishing to access wholly independent health services, whether through health insurance provision or through direct approach to PHL. A keen commercial knowledge and approach will ensure each service is packaged in a format that is financially accessible to business clients and potentially members of the public whilst ensuring a positive financial return to PHL. The development, delivery and review of the service specification to include patient experience, KPI targets, resource profile and cost management, ensuring the clinical workforce is adequate in competence and performance and sufficient in numbers to meet contractual and any other regulatory and professional quality requirements. Provide commercial support and input in developing and progressing customer engagement with services. Attend regular meetings with SLT and other stakeholders to support the delivery of the service. Provide effective leadership, management, direction, inspiration and support to clinical team members (includes GPs, Nurses, Paramedics and Pharmacists) within the service through regular group communication, meetings, supervision and development of individual relationships. Encourage and support the clinical team to take responsibility for their own learning and development and are compliant with mandatory training. Lead on recruitment, selection, induction of clinical team under your management within the service ensuing that all clinicians are suitably qualified and trained and are competent and capable for their role and responsibility. Mentoring new clinicians by maintaining regular ongoing contact with each, especially for their first few shifts Responsible for promoting the health and wellbeing of the clinical team within the Service. Lead on any disciplinary and performance issues within the service inline with PHL policy Is resilient and able to provide effective leadership to the team, including in situations that are unfamiliar, complex and unpredictable. Ensures the clinical team are working within their clinical competence at all times Ensure that the clinical staff members have an appraisal process in place that identifies training and development needs. Provide teaching, mentorship and coaching as appropriate Clinical Governance To deliver on clinical governance processes within the services in line with PHL governance framework requirements. To consider with regard to Governance: NHS Standards for Health, Infection Control, Caldicott, Clinical Incident Reporting/SUIs, Safeguarding Children and Adults, patient experience, Complaints (not an exhaustive list). To support the Registered Manager in CQC compliance for the service Work with the key stakeholders to ensure training, significant events, incidents, complaints, audits, surveys and other professional service development activities are achieved to ensure the smooth running of the service. Involvement in regular Quality Assurance meetings as well as quality and contract meetings with the commissioning CCGs ensuring writing of reports are of high quality Undertaking regular monitoring of the service and individuals by a regular process of audit and review Leading quality improvement initiatives within the clinical workforce working alongside PHL designated Patient Safety Specialist to identify and implement quality and safety initiatives. Specifically monitoring prescribing within the service in line with national and local guidelines. Coordinate and maybe required to undertake investigations of complaints and suspected incidents within the service. Undertake the investigations of all serious incidents as guided by NHS Patient Safety Strategy and learning from patient safety incidents Identifying and sharing best practice. Clinical Duties Work autonomously and be accountable for his/her own professional actions. Through clinical assessment, obtain a relevant and sequential history of the presenting complaint to determine a working diagnosis Recognise the need and initiate emergency treatment in order to save life or to safeguard the interests of the patient and refer to emergency services when appropriate Recognise any social needs, safeguarding concerns and act appropriately to safeguard the patient Adherence to KPIs without jeopardising the safety of the patient Identify opportunities and to proactively encourage health promotion and health education to all patients To be professionally and legally responsible and accountable for all aspects of clinical decision making within your clinical competence To take an active role within the cross-disciplinary, multi-skilled team to ensure service quality in line with corporate goals and strategies and provide mentorship and support to junior staff when required Take a person-centred approach to service delivery, based on clear understanding and experience of the modes for service delivery. To assist in the development of new models for service delivery which have a positive impact on the health economy Maintain and develop clinical competence and knowledge of care delivery within relevant care settings using both formal and informal training methods. To work within the professional Code of Conduct and other directives as defined by the NMC/HCPC To be responsible and accountable for legible and contemporaneous clinical records To undertake appropriate personal and professional development to meet the requirements of NMC/HCPC Registration. Ensure the application of NICE and other guidelines where appropriate CPD and Development Ensure on-going CPD to keep abreast of new clinical developments and maintain an appreciation of the commitments and requirements of the wider clinical workforce. Ensure that personal mandatory or organisationally required training is up to date for self and clinical team. Engage in regular strengthened appraisal process and subsequent learning/change in practice Person Specification Experience Essential At least Five years experience in independent health setting at senior position At least Six years post qualification. Experience of working as a Clinical Leader in a fast-paced environment Experience and knowledge of managing clinical governance Experience of designing and implementing a CQC compliant service Knowledge of IHPN and its relevance in independent health design and delivery Experience in digital health design and delivery Desirable Three years of experience working in a primary care GP practice. Working knowledge or other of neurodiversity care pathways Project management skills and experience Awareness of CMA and its relevance in independent health Qualifications Essential Registered with the NMC or HCPC Non-medical prescriber or working towards Post graduate education Teaching and mentorship qualification Level 3 safeguarding of adults and children Must be able to demonstrate and meet competencies of all mandatory training as required within the policies of the organisation. Must be authorised to work in the EEC. Must be able to clear and enhanced DBS check. Person Specification Experience Essential At least Five years experience in independent health setting at senior position At least Six years post qualification. Experience of working as a Clinical Leader in a fast-paced environment Experience and knowledge of managing clinical governance Experience of designing and implementing a CQC compliant service Knowledge of IHPN and its relevance in independent health design and delivery Experience in digital health design and delivery Desirable Three years of experience working in a primary care GP practice. Working knowledge or other of neurodiversity care pathways Project management skills and experience Awareness of CMA and its relevance in independent health Qualifications Essential Registered with the NMC or HCPC Non-medical prescriber or working towards Post graduate education Teaching and mentorship qualification Level 3 safeguarding of adults and children Must be able to demonstrate and meet competencies of all mandatory training as required within the policies of the organisation. Must be authorised to work in the EEC. Must be able to clear and enhanced DBS check. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Employer details Employer name Partnering Health Ltd Address Warmafloor Gb Ltd 12 Little Park Farm Road Fareham Hampshire PO15 5TD Employer's website https://www.phlgroup.co.uk/ (Opens in a new tab)