About House of Fraser:
House of Fraser is a department store group with locations across the UK and Ireland and is one of the best known names on the high street. With a heritage than spans over 170 years and a portfolio of over 500 global brands, we are now entering into an exciting new future of our brand and are looking for dynamic candidates to join our team in Derry.
We are rethinking retail and with our varied collection of brands, we’ve never been afraid to strive forward and change the way the industry operates, diversifying our portfolio and elevating stores. We are pushing the boundaries of traditional retail
We want Managers who are fearless, will take risks and reap the rewards.
Reporting to the Store Manager, you will have a supportive responsibility for your store and team within The Frasers Group. You will achieve this by assisting the Store Manager to train, coach and progress team engagement on how to surpass the company objectives. You will support business initiatives and ensure these are met with positivity and pace, whilst assisting with the control and delivery across the board for store operations, customer service, budget control, people and product. Furthermore, you will take ownership of key areas to share responsibility and be accountable for the store in the Store Managers absence.
Assist with all store operations and deliver to expectation on all KPI’s
• Support with the planning of workload to ensure a productive and efficient team
• Assist with training and coaching the team to best practice
• Support with planning store schedules in line with store trading patterns and business expectation
• Assist with compliance for processing of payroll issues and problem-solve effectively
• Support with store daily structure to ensure the store meets compliance, customer service and security standards
• Be accountable for controlling wages and the store in the absence of the Store Manager
Sales
• Understand product features and benefits and assist with training the team to maximise sales opportunity
• Understand the retail industry, business challenges, competitors and customers, with a strong commercial awareness
• Use reports to analyse and support with commerciality of key products to impact sales and profitability
• Interpret merchandising guidelines to the sales floor with strong commerciality and efficiency
Assist with identifying internal talent and support performance management processes to drive exceptional performance
• Support with identifying performance issues and escalate professionally to the Store Manager
• Encourage feedback from team and be a point of contact between the team and Store Manager
Leadership and Management
• Take responsibility of key areas to assist the Store Manager and be accountable for any outcomes
• Develop relationships with the store team and ensure everyone is working to the same goals
• Work with your Store Manager and contribute to the success of the store as a whole
Continuously pushes own performance and inspires their team to never settle for average
• 3 years Supervisory or Management experience working in a fast paced, high volume retail environment
~ Ability to positively impact results in sales, payroll and stock loss
~ Committed to supporting the store manager to achieve the highest store standards and customer service
Competitive salary
~ Weekly/Monthly & Quarterly Commercial Bonuses
~ Join the Fearless1000 Incentive Scheme watch THIS video to find out more
~ 40% Uniform discount
~ Cycle to work scheme
~ Long service awards
~ Excellent career development opportunities