Job Description Reporting to the Customer Service Supervisor, the Customer Services Administrator is to support the day to day administration of Customer Services, offering outstanding contract support and customer service in a fast paced friendly environment and providing a continuous professional and dedicated service. Salary: £27,905 per annum. Working hours: 4 on 4 off nights, 18.00-06.00 Key Duties of a Customer Services Administrator: Answering calls for both internal and external personnel. Problem solving for client, customer and Internal departments. Meeting customer and client expectations. Resolving customer and client queries. Collating accurate information for client KPI packs and internal business reporting. Maintain a high level of customer/ client focus. Provide various reports for clients in a timely manner. Check PODs have cleared on the system, investigate and clear down unallocated POD’s. Chase outstanding POD’s from hauliers, depots, etc. Ensure the completion and circulation of reports to relevant stakeholders. Other administration tasks as determined by the Customer Service Manager.