Quality at the heart of everything we do. FT Technologies is a market-leading SME based in Surrey and Madrid, specialising in designing and manufacturing ultrasonic wind sensors – also known as anemometers or air-flow sensors. FT ultrasonic wind sensors are unique because we use acoustic resonance to measure wind speed, direction, and temperature using an acoustic wave resonated inside a small cavity. The wind energy industry is growing, and FT is growing with it; this is your place if you care about sustainability and the green revolution. In the last decade, we have tripled in size. We employ around 100 brilliant minds who contribute to our mission: to engineer invention through curiosity and creativity using our core technology. The development of our current technology will enable us to serve our existing customers in wind energy better. The invention of new products and manufacturing technology, with significant company investment and growth, will offer our wind sensors' unique strengths to meteorology, marine and defence customers. Responsible to the Head of Business Development Key contacts include new and existing customers, distributors, agents, Sales, Engineering and Manufacturing Teams Located in Sunbury-on-Thames (Hybrid optional) 40 hours per week (Flexi-time) Main Tasks & Responsibilities As part of the Sales Team, your responsibilities will include: Work with the Account Managers, providing expert technical support to customers and helping them resolve issues related to the product. Work with customers to understand their needs to prepare product requirement specifications and justifications supporting product development activities. Conduct product demonstrations and training for potential and existing customers and distributors. Gather customer and market feedback and work with the product development team to suggest improvements or new features that meet customer needs. Manage or contribute to change management activities from initial conception through to completion. Create and maintain technical documentation, such as user manuals, application notes, white papers, product specifications, and FAQs, to assist customers and internal teams. Ensure that the product complies with industry standards and any relevant technical regulations. Collaborate with various internal teams, including Engineering, Manufacturing, Quality Assurance, and Sales Administration. Stay up-to-date with industry trends, new technologies, and competitor products to inform product development and strategic decisions. Contribute and be an integral part of the RMA and RCA processes. Travel to customer sites, trade shows and exhibitions 10 – 20% Skills, Ability and Experience (Essential) A minimum of a BEng in Electrical or Electronic engineering or a related field. Experience in applications support for a high-technology manufactured product in an international customer-facing environment. Strong customer relationship skills. In-depth knowledge of electronic hardware and software. Knowledge of sensor interfacing and digital and analogue communication systems at a design level. Ability to communicate clearly and succinctly with a range of people and in different media – written or spoken. Desirable Knowledge of SCADA and control systems Knowledge of industrial control systems Application-specific knowledge of Wind Turbine Control systems Personal Qualities We're looking for quality-focused individuals with an excellent analytical and problem-solving approach, a conscientious mindset, and the capacity to develop a good understanding of end-user requirements and the impact of your role on the overall business objectives. Due to the nature of the projects, you must work independently and be a team player who is able to work cross-functionally with other departments; strong communication (both verbal and written) and organisation are key. Why work with us? As well as a competitive salary, we offer: Non-contributory pension plan, 9% company contribution Life assurance scheme Private health care plan Optional hybrid working pattern of one day per week from home OR 3 additional days holiday per annum (role dependent) 24 days holiday per annum, increasing to 25 days after one year's service, plus all bank and public holidays Flexi-time for days worked in the office Recruitment referral bonus scheme Travel schemes: Season ticket or Cycle-to-work Subsidised gym membership Sponsored professional study support