Job summary
We are currently seeking a highly motivated, committed and professional PPS to join our Preoperative Assessment Service based in Tulip Ward, Goodmayes Hospital. We are looking to recruit an enthusiastic, flexible, motivated and friendly member of staff to work within a busy and ever changing service. You should be hard working and dedicated helping to provide the best possible service for our patients. Experience of managing staff will be an advantage. You will work as part of, and supervise, the Preoperative Assessment Team (POA) and will assist in communicating with patients who have a scheduled surgery date. You will be involved in the booking of patient appointments for preoperative assessment clinics working in parallel with other specialty admission teams ensuring successful completion of the surgical patient journey in a timely manner. The post holder will also be expected to interact with all relevant professional groups and departments within and outside of the Trust. We are looking for the successful candidate to work hours per week. In return the successful applicant will be able to participate in mandatory and statutory training opportunities along with contributing to the development of a busy and vibrant specialty in the Trust.
Main duties of the job
The Patient Pathway Supervisor's (PPS) key role is to supervise and support the Patient Pathway Co-ordinators (PPCs) and Patient Pathway Administrators (PPAs) within their teams, ensuring high quality patient experience and assisting service development to maintain this.
To improve access to information and response to enquiries for all patients and specialties who use the service. To maintain a comprehensive and efficient patient pathway service to the clinical team to support the delivery of NHS constitutional standards. To provide a contact point for administrative staff, to act on own initiative to resolve problems, and to bring any major issues to the attention of the Service Manager and General Management team.
About us
We're an organisation that is getting better and better. We were the most improved Trust in England for A&E performance in 2023/24; we're no longer in special measures; and Matthew Trainer, our Chief Executive, has been named the top CEO by the Health Service Journal. Our improvements are driven by a determination to deliver care we're proud of and that our patients are happy with.
Many of our 8,000 staff - who come from 146 different countries - live in the three diverse London boroughs we serve and the majority are from black, Asian and minority ethnic groups. More than 400 of them are on apprenticeship programmes and we're proud to be a London Living Wage employer.
We operate from two main sites - King George Hospital (KGH) in Goodmayes and Queen's Hospital in Romford. We have two of the busiest emergency departments in London - more than 300,000 people visited our A&Es in 2023.
Patients across north east London are benefitting from two new state of the art theatres at KGH and our Community Diagnostic Centres at Barking Community Hospital and St George's Health and Wellbeing Hub will significantly increase the number of scans that can be carried out.
We're looking forward to introducing an electronic patient record next year. This will mean the records of any patient visiting one of the seven hospitals run by BHRUT and Barts Health will be accessible to the clinical teams. It'll make things easier for staff and will be better for patients.
Job description
Job responsibilities
For further information on this role, please see the attached detailed Job Description and Person Specification.
The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application.
Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.
All new staff appointed at the Trust are subject to a probationary period.
Applications should be made online, however, queries regarding the application process, assistance with completion of the application form or if you require any adjustments (for applicants with a disability) please contact Kaka Adeyemi, Recruitment Advisor, on 01708 435000 ext. 5162
Further details regarding the post may be obtained by contacting the manager as per the contact details above.
Person Specification
Education/ Qualifications
Essential
1. Minimum of 5 GCSEs or equivalent.
Desirable
2. NVQ Level 3 in business Administration or customer care equivalent
Experience/ Knowledge
Essential
3. Experience of monitoring patient pathways
4. Establishing and monitoring service quality
Desirable
5. Experience of managing demand and capacity
Skills/ Abilities
Essential
6. Excellent organisational and prioritisation skills