Junior Account Manager Redbourn, Hertfordshire Please note, the offices will be moving to Hemel Hempstead within 6 months Full time, permanent Salary Competitive, depending on experience People, Integrity, Empowerment and Passion Our client, Southern Communications Group Limited (SCG), is a dynamic and fast paced telecommunications business with a reputation for excellent customer service and unrivalled career development. Each customer is at the heart of their business where they strive to design, deliver and support the very best solution to underpin their business and daily operations supported by industry leading specialists. For their offices based in Redbourn, they are now looking for an experienced and proactive Junior Account Manager to join their busy, customer service team. You will be providing a remarkable service to their customers, and your key objective will be to establish relationships, identify opportunities and maximise customer retention. Junior Account Manager, the role: Supporting your customer base and exceeding their expectations Identifying and creating opportunities that benefit your customers Handling both incoming and outgoing customer sales and service calls Creating and managing various cases through CRM Working through your call alerts, and checking for signs of fraud Developing a good product knowledge to educate customers in alternative services Managing faults, or hand over more complex issues to third line support Handling General Billing queries Understanding & pre-empting the threat from competitors Handling customer feedback and complaints both on the phone and in writing Assisting other departments to resolve customer-based challenges Junior Account Manager, perfect applicant: Customer service or Sales experience is essential Knowledge of the technology-based industry would be ideal Excellent communication skills A proactive and positive (win-win) attitude Thriving in a fast-paced environments and can easily adapt to change Proactive approach and ability to bring new ideas to the team Ability to forge lasting relationships with customers and partners Good time management skills and ability to prioritise workload Office 365 knowledge desirable but not essential Junior Accounts Manager, the benefits: Competitive Salary Day off for your birthday 21 days of Annual Leave rising to 22 days after 3 years and 25 days after 5 years (plus BH) Employee Assistance Programme Opportunity to work within a great environment and personal development orientated business Pure Human Resources Limited works in partnership with Southern Communications Group Limited in providing HR and Recruitment support. No applications from agencies please.