Summary
Support the sales team at Benchmark Kennels and Dog Health while gaining valuable experience and skills through an apprenticeship program.
Wage
£14,722.50 a year
Training course
Customer service practitioner (level 2)
Hours
Monday to Friday 9 am – 5 pm, there may be the very occasional Saturday working, so an extra day off during the week would be given if this is the case.
37 hours 30 minutes a week
Possible start date
Tuesday 22 April
Duration
1 year
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
Primary Responsibilities:
* Assist with managing inquiries and customer interactions
* Support order processing, CRM updates, and sales reporting
* Maintain accurate records of sales activities and customer interactions
* Participate in the apprenticeship program and apply learned skills to contribute to team goals
Where you’ll work
UNIT 5
MITCHELLS ENTERPRISE CENTRE
BRADBURY BALK LANE
WOMBWELL
S73 8HR
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
BARNSLEY COLLEGE
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
* Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
* Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
* Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
* Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
* Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
* Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
* Demonstrate patience and calmness.
* Show you understand the customer’s point of view.
* Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
* Maintain informative communication during service recovery.
Your training plan
Delivery to be completed on site and off the job training either at Barnsley College or your place of work. Student to complete a Level 2 Customer service Apprenticeship.
Requirements
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Customer care skills
* Administrative skills
* Team working
* Initiative