Job Ref: FOC1457
Branch: Dallas Burston Polo Club
Location: Dallas Burston Polo Club, Southam
Salary/Benefits: Competitive Salary
Contract type: Permanent
Hours: Full Time
Hours per week: 40
Posted date: 29/10/2024
Closing date: 01/12/2024
Who are we
Newly opening Dallas Burston Polo Club is an exquisite destination of 600 acres nestled in the heart of Warwickshire, offering a unique blend of luxury, leisure, and equestrian excellence. With state-of-the-art facilities, including world-class polo grounds overlooked by a 41 bedroom luxurious hotel with further development to 129 bedrooms, we are striving to provide an unparalleled experience for our guests.
Role Responsibilities
You will manage all aspects of the reservations and support the front desk. Using historical and forecast information to maximise occupancy, revenue and yield in line with company procedure. You will encourage and develop the team to maximise revenue opportunities through training and coaching.
* To develop with the GM a year planner, identifying and managing seasonal peaks and business trends, Maximising yield, and achieving each room’s budget.
* Ensure that a weekly forecast is pulled together, reviewed and sent to Group Revenue Manager before submission.
* To help identify market trends and co-ordinate sales activities accordingly, with the GM Central Sales/Revenue.
* To take an active role in annual budgeting process and development of the Sales Action Plan, with the GM.
* To input reservations into the system.
* To ensure that a professional appearance and manner is shown to all visitors, resulting in positive PR both internally and externally of the Sales Team.
* To ensure that all brochures, packages, emails and information is up to date and readily available.
* To ensure that all events and group bookings have company terms, conditions and contracts.
* You will maintain a close relationship with the Accounts department to ensure that there is an accurate production of bills, and they are sent to the client within 24 hours.
* To ensure that all distribution channels show rate parity and are managed to maximise all selling opportunities.
* To implement, communicate and update a selling strategy and letting policy.
* To control costs through correct stationary stock ordering and minimising wastage, forecasting and managing workload.
* Financial awareness and understanding of how the role affects the hotel PL.
* Ensure that the team performs all guest accounting functions according to the Company and Hotel policies and procedures, ensuring all guest accounts are complete and accurate.
* Any other reasonable requests as requested by your General Manager.
Key Requirements
* Previous experience as a Reservations Manager.
* Guestline Experience.
* Customer service experience.
* Attention to detail.
* IT proficiency.
Benefits
* Competitive salary.
* Excellent on-going support, training and development.
* 28 days holiday including Bank Holidays per annum.
* Stakeholder Pension entitlement.
* Discounted hotel room rates for you, your friends and family.
* On-going incentives and rewards.
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