Full time
Competitive salary and great team benefits
As a Customer Success Advisor, you will not just be reactive to customer needs, but proactive in introducing IT solutions and Cyclone services to both existing and potential customers. You will assist Account Managers in the SMB, Schools, and Tertiary sectors to find quotes and order correct IT solutions for their customers, empowering you to take the lead in customer success.
The role of a Customer Success Advisor with Cyclone is a crucial part of our daily operations. You will respond to customer inquiries, provide effective assistance, and most importantly, build and maintain long-term trusting relationships with our customers. Your support ensures that quote creations, orders and back orders are fulfilled and/or updates are communicated, playing a significant role in our success.
What you will do
* Deliver exceptional customer experiences by being the first point of contact for incoming inquiries.
* Carry out general administrative tasks, quoting, support customers, and keep customer database updated.
* Effectively communicate timely and relevant information to all customers, ensuring a smooth and efficient sales process.
* Pro-actively position Cyclone products and services with new and existing customers.
* Manage order follow up, checking and updating etas within key customers.
What's in it for you?
* Competitive salary and Benefits package including Health Insurance
* 4 weeks’ annual leave and the option to purchase an additional 5 days
* One paid volunteer day per year and charity matching of your salary
* Ongoing professional development with our in-house training platform
* Discounts on IT hardware from our vendors
* A full set of the necessary equipment
* Team events and social activities.
What you will bring
* Have had recent successful experience in customer service and/or sales.
* You will have a genuine interest and the ability to understand basic desktop hardware specifications and IT peripherals information.
* Excellent communication skills, both verbal and written.
* Proficiency when working with spreadsheets, email, web, and other communication media.
* Exceptional planning, organising, and prioritising skills with high accuracy and attention to detail.
* Be approachable, widely respected and have excellent relationship building skills.
* Problem solving skills and instinct to take ownership when dealing with issues.
About us
Cyclone is a New Zealand privately owned company with branch offices in Auckland, Wellington, Christchurch and Dunedin. We employ over 175 team members including ICT specialists, engineers and professional learning advisors. Working at Cyclone includes the opportunity to thrive in:
* Having training platforms and development pathways with direct access to large multinationals such as Apple, Microsoft, HP, Google, and Dell.
* Being part of a collaborative team, with tight customer and supplier relationships.
* A workplace rich in diversity, inclusive of all thinking styles, and actively reflecting our core values.
To apply
All applicants must be a New Zealand Citizen or Resident and be willing to undergo police vetting or any other checks relevant to the role.
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