Job Details: Commercial Operations Team Manager
Vacancy Name: Commercial Operations Team Manager
Vacancy No: VN283
Employment Type: Full-Time
Business Name: PayPoint Network Ltd
Location:
MAIN PURPOSE OF ROLE
The Commercial Operations Manager will be responsible for the day-to-day operating and success of the Commercial Operations Team.
MAIN RESPONSIBILITIES
* Agree, implement, monitor targets/KPIs and improve upon individual and team performance/KPIs.
* Conduct monthly 121s with each team member and address any performance shortfalls/implement remedial plans as required, including PIP process.
* Manage, mentor and train the team to ensure they consistently deliver against their daily/weekly and monthly KPIs.
* Report daily/weekly/monthly figures against set targets.
* Be constantly aware of the business targets/objectives to ensure the Commercial Operations Team is working towards the same goals.
* Constantly identify and improve working practices across the Commercial Operations team.
* Challenge ways of working, always being prepared with a positive outcome/solution.
* Build and maintain excellent levels of stakeholder relationships to drive higher performance between departments.
* Drive improvements through a range of activities, including but not limited to:
o Right First Time
o Volume of contracts checked daily/weekly/monthly
o Efficiencies via Salesforce
o Improving our speed of onboarding retailers
o Reducing pushbacks
o Managing the team to generate high volume of quality outbound leads and support the process around inbound sales leads.
* Work closely with the field sales management team to ensure collaboration.
* Support the development of a World Class sales organization.
QUALIFICATIONS AND EXPERIENCE
* Experience of working in a fast-paced environment and managing multiple key stakeholders.
* Strong ability to interpret data and provide analysis of operational activity with a focus on improvement.
* Capability to manage, mentor, and train a team of people to a high level.
* Experience of implementing process improvements across Head Office/Commercial Operations.
* Experience of driving continuous improvement.
* Super user of a CRM system (Salesforce preferable).
* Exceptional planning and organizational skills.
* Ability to work independently and create processes.
* Able to work with levels of ambiguity.
* Excellent interpersonal skills and strong work ethic with a can-do attitude.
* A strong team player with a flexible, proactive, questioning approach to work.
* Excellent Office Skills (Word, Excel, Outlook, and PowerPoint).
Strong influencing skills and a passion for exceeding expectations.
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