Job summary This is an exciting opportunity to become a member of the Chemotherapy / William Budd Day Care Team and provide a comprehensive administrative support to the service based at the Royal United Hospital. Be responsible for scheduling of new patient referrals for systemic anti-cancer treatment (formerly known as chemotherapy) and supportive therapies, in accordance with protocols. The post holder will be work under indirect supervision and direction of the designated nurse in charge within the Unit. Learn all the other processes underpinning the delivery of Systemic Anti Cancer Therapies (SACT), referral of patients for a named group of procedures or to other teams, (e.g. district nurses). Participate in cover arrangements of other administration team member at times of training, annual leave, sick and or vacancy. To have a sensitive and compassionate manner with patients and relatives who are in various states of emotional distress in view of delicate nature of the disease. Main duties of the job Schedule all new referrals as per local procedure. Liaising with patients via telephone to ensure that the proposed start date is amenable to them, to answer simple questions re attending Chemotherapy / Wm Budd Day Care such as PICC insertion and scalp cooling and to escalate complex questions or concerns to the nursing team. To confirm in writing, all verbal information told to the patient. Ensure any required procedures or referrals to other members of the multi-disciplinary teams are requested and appointments confirmed in a timely manner, e.g. blood tests, PICC insertions, inform Private Patient's office, Echo requests. Using the chemotherapy electronic software package (ARIA), ensure the patients scheduled dates for treatment are synchronised with the 'targeted' dates for treatment. Manage 'deferrals and cancellations' of new starters as per local processes. 5. Escalate concerns:- where patients decline to commence treatment within timescale specified by clinician. Where capacity does not meet the demand to commence treatment within specified timeframe. About us At the RUH we're proud to put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone's contribution in supporting the exceptional, person-centred care we pride ourselves on. We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks - celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger. A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential. We value staff wellbeing, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We've even got a pool We are committed to supporting you and hope you want to join our team. In the meantime, find out more about living and working the beautiful historic city of Bath, learn about our extensive package of staff benefits, and read about how we're providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research. Date posted 28 January 2025 Pay scheme Agenda for change Band Band 3 Salary Depending on experience Contract Permanent Working pattern Full-time Reference number 427-6909522 Job locations royal united hospital combe park Bath BA1 3NG Job description Job responsibilities Please find attached to the vacancy a detailed person specification and job description for further information about this role. Job description Job responsibilities Please find attached to the vacancy a detailed person specification and job description for further information about this role. Person Specification knoweldge and skills Essential IT literate GCSE/O Level equivalent qualifications English & Maths Desirable Previous secretarial / clerical experience, working in a health care environment Customer service experience Experience Essential Experience of working autonomously. Able to communication effectively and sensitively with patients, Desirable Experience and able to work effectively on own and within a team. Knowledge of NHS IT Systems Person Specification knoweldge and skills Essential IT literate GCSE/O Level equivalent qualifications English & Maths Desirable Previous secretarial / clerical experience, working in a health care environment Customer service experience Experience Essential Experience of working autonomously. Able to communication effectively and sensitively with patients, Desirable Experience and able to work effectively on own and within a team. Knowledge of NHS IT Systems Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Royal United Hospitals Bath NHS Foundation Trust Address royal united hospital combe park Bath BA1 3NG Employer's website https://www.ruh.nhs.uk/ (Opens in a new tab)