Job Description
Supported Accommodation Officer - Cardiff
Your new company
This organisation is based in South Wales and is committed to providing high-quality housing and services to its tenants. With a strong focus on community development, the organisation aims to create vibrant, inclusive neighbourhoods where residents can thrive. The Housing Association works closely with local charities to support truly making a difference to the local community.
Your new role
As a Housing Officer, you will play a crucial role in supporting our tenants and maintaining positive relationships within the community.Your responsibilities will include:
1. To ensure a robust and comprehensive Housing Management Service is delivered to a high standard across a range of housing functions such as voids, Rents, Repairs, referrals and day to day enquiries.
2. To be a point of contact, ensuring clients have access to holistic support based on their needs and assessment. This involves sign posting and advocating as appropriate. PH should be aware of issues facing families with housing needs.
3. Ensuring the Health and Safety of the project is upheld and that the project is compliant and safe. Focus on building management as well as general Health and Safety.
4. To respond to emergency situations and/or those in a crisis. To utilise skills to reduce harm to service users and seek positive outcomes.