CBRE Global Workplace Solutions
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Workplace Experience Coordinator (12 Month Fixed Term Contract) to join the team in London.
Job Summary
The Workplace Experience Coordinator is at the forefront of delivering an unparalleled Workplace Experience as a cultural ambassador, community advocate, and service leader. In this role, you would provide experience services and support to increase individual well-being, personal productivity, and organizational effectiveness.
As part of the ‘front-of-house’ team, the Workplace Experience Coordinator acts as the first point of engagement with colleagues and visitors alike, creating a warm, supportive atmosphere that enhances the workplace experience.
This role is located on Buckingham Palace Road in the Victoria area on London and right across from London Victoria train station. The office is spread across 135,000 square feet over 4 floors and houses 1,300 colleagues.
Essential Duties and Responsibilities
1. Displays a warm, friendly, professional greeting to all colleagues and visitors. Proactively engages and introduces themselves throughout the workplace.
2. Collaborate and work closely with other teams and vendors to deliver an unparalleled experience to colleagues.
3. Maintains all location and service information, including notable colleagues, neighborhood guides and colleague communications.
4. Responsible for ensuring meeting rooms, pantries, and collaborative spaces are always up to standard, including proper setup, functionality of equipment, and stocked supply inventory.
5. Meeting and Events experience is preferred but not essential.
6. Responds to all colleague requests and complaints promptly in a friendly and professional manner.
7. Maintains accurate records of service requests and status.
8. Provides coordination and support for delivery of Colleague Workplace Services.
9. Services include, but are not limited to: Concierge, Meeting Room Management, A/V Triage, Meeting & Event Support, Supply and Equipment Management, Workplace Onboarding, and Community Engagement Support.
10. Responsible for maintaining awareness of the colleague workspace at all times.
11. When applicable, submit maintenance requests and/or communicate with appropriate partners to address issues accordingly.
12. Utilizes and maintains integrity of databases and other digital tools associated with service delivery, as requested.
13. Follow security and emergency procedures as defined for the property. Respond to emergency situations in a calm, efficient manner. Summon appropriate assistance and make appropriate notifications in accordance with operating procedures.
14. Curate and administer of the Host platform and client materials customized to meet to the full Host experience.
15. Ensure client and company materials comply with client and company brand guidelines.
16. Performs other duties as assigned.
17. Some travel may be required to the Brighton location.
About CBRE Global Workplace Solutions
As one of CBRE’s core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building. Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services.
Application Process
Your application will be reviewed by our Talent Resourcing Team and you will be contacted if you have been successful in being shortlisted for the role.
No agencies please.
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