First Things First - What We Can Offer You A generous annual leave entitlement plus a personal leave entitlement Private Health Insurance Employee Assistance Programme (24/7 confidential support on relationships, bereavement, finances) Life Insurance Company pension scheme, with 5% employer contribution Generous Parental Leave Program Home Office Allowance Paid Volunteer Leave Days Public Holiday Exchange Scheme Enjoy up to 4 weeks a year of flexible 'Work from Anywhere' time Talent Referral Programme – get rewarded for referring a friend to join our team Cyclescheme, a salary sacrifice to treat yourself to a bike & equipment Home & Tech Scheme, a salary sacrifice to treat yourself to some new tech A discounts and cash back scheme Flexible working environment Casual dress and relaxed office environment Happy hours and office games Opportunities for career progression and development Diverse training & internal networking opportunities across all of our product lines Check out our website for more about working at Simpro Group https://www.simprogroup.com/uk/company/careerspositions The Job Implementation Coordinators ensure Simpro Group service resource operations run smoothly, and are the primary contact with new customers during the onboarding process. What You’ll Do Process new customer cases and book in implementation dates. Ensure administrative functions and processes relating to service resources are carried out in the CRM. Provide excellent customer communication, ensuring customers are responded to promptly. Work to achieve 100% billable utilisation of service resources where possible and escalate service disruptions to the local Implementation Manager. Help prepare customers for their successful adoption by providing resources and information to support the customer. Liaise between internal stakeholders to ensure customer needs are met. This may include working closely with Professional Services, Operations and Sales. Drive customers to book training and consultation time, to ensure the implementation does not stall. Backlogs of unscheduled time are reviewed periodically so customers do not ‘fall through the cracks’. Collaborate with the Implementation Coordinator Team Lead to ensure global resource bandwidth needs are shared and addressed, as well as systems and processes are kept agile and up to date. What You’ll Bring A genuine self-starter who has drive and determination Excellent time management skills Someone motivated by KPI’s and targets Analytical and problem solving skills Ideally someone with sales coordination or scheduling experience You will excel if you have an understanding of software adoption processes and an insight into the trades industries Core values required of all Simpro, AroFlo, BigChange & ClockShark employees: We Are One Team We Are Customer Centric We Are Growth Minded We Are Accountable We Celebrate Success Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. This means that we want everyone to feel welcome and offer equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor. If you'd like to join a fun and progressive organisation, where there are opportunities to develop your career, please apply now with your CV and covering letter. Please note: no agencies will be accepted in the recruitment of this role. Any CVs provided to Simpro Software by agencies will be treated as a gift.