Amazon Web Services (AWS) is one of the fastest growing businesses within Amazon, with a key focus on expanding its footprint in APAC in recent years.
We are seeking talented technicians who can take ownership, are eager to learn, and are self-motivated. The successful candidate shall follow Amazon Data Center processes and maintain high operational standards in supporting server and network hardware and software. They need to adapt to a fast and constantly changing environment and will require shift work, including weekends and holidays.
Key Job Responsibilities
The responsibilities include:
1. 7x24 roster duty in data center operations
2. Incident first responder and onsite hands-on support
3. Break-fix and troubleshooting according to process guidelines
4. Maintain proper media operations according to process guidelines
5. Capacity landing and decommissioning according to process guidelines
6. Site management and maintain tidiness in operation areas
7. Innovate and contribute from day-to-day operation experiences to improve operational efficiency
Minimum Requirements
- 1+ years of computer hardware troubleshooting and repair experience
- Knowledge of IT system hardware and network concepts
- Degree / High Diploma or equivalent qualifications in Information Technology / Computer Science / Engineering or related disciplines
- Understanding of incident response and prioritization
- Good attention to detail
- Good written and verbal communication in English
- Experience in network cabling including optical
- 1+ years of data center experience
- Knowledge of cloud computing technologies
- Knowledge of fiber optic and copper cabling standards, testing equipment, and troubleshooting methodologies
- Knowledge of continuous process improvement
- Literacy in security and customer data protection
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