Job Description:
Administrator/Receptionist
Bupa, Building One, Abbey View Business Park, St Albans, AL1 2PS
12 month fixed term contract
£28,100 + Fantastic Benefits
Full Time, 40 hours per week. Monday to Friday across shifts between 07:00-18:00
We make health happen
Working in our UK support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day.
We are seeking a dedicated individual to ensure all administrative and receptionist activities at our Bupa centre are executed efficiently and effectively. This role is vital in maintaining the smooth operation of our centre and plays a crucial part in delivering exceptional customer service. You will be a key support network, ensuring that every interaction with our customers, both adults and children, is special and memorable. Your commitment to outstanding service will help create positive experiences for everyone who visits us.
You’ll help us make health happen by:
1. Greeting and welcoming customers
2. Answering, screening and forwarding incoming customer queries via phone calls and proactively managing emails
3. Maintaining a well presented reception and waiting areas
4. Ensureallcustomershavethecorrect paperworktosupporttheirvisit
5. Ensure all customer details are correct, customers are arrived, appointments booked, changed, and rescheduled, where applicable
6. Collect post,open,datestamp,distribute,andpostoutgoingpost
7. Working as part of a team
8. Ensure compliance with the business Quality Management System
Key Skills / Qualifications needed for this role:
9. Excellent communication (Written and Verbal)
10. Deliver an outstanding Customer Service
11. Well organised, reliable and proactive attitude
12. Knowledge of Medical Terminology (desirable)
Benefits:
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.
Joining Bupa in this role you will receive the following benefits and more:
13. 25 days holiday, increasing through length of service, with option to buy or sell
14. Bupa health insurance as a benefit in kind
15. Long Service - For every milestone at Bupa we will reward you with ecards, extra holidays and money!
16. Interest- free annual travel Loan to enable the purchase of public transport annual season tickets
17. Wagestream - Have early access up to 40% of your earned wages within minutes
18. Competitive Pension plans and Parental leave options as well as access to unique products such as our Menopause plan
19. My Bupa Extras - discounts at your favourite retailers, plus a huge range of tools, content and information to support you with your wellbeing
Why Bupa?
We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.