We’re currently seeking a Customer Service Administrator to provide an office-based link between customer and Company in order to satisfy queries, record and resolve problems and ensure a high standard of customer care in accordance with our customer commitment.
This role offers a range of benefits including:
1. 22 days holiday per year (rising to a maximum of 25) plus bank holidays
2. Access to a company Share Save Scheme and Smart spending App
3. Employee wellness programme and referral scheme
4. Company pension
5. On-site parking
6. Access to an award-winning training academy dedicated to staff development
In this role you will:
7. Record all calls/emails onto our system and forwarding to relevant departments for investigation/updates and keeping all depts/colleagues and customer updated regularly
8. Complete Monthly VIP calls to customers and updating records and possible sales
9. Order items, complete customer instructions and Ending customers contracts as and when required
10. Process all documentation correctly and maintain files and records according to procedures
11. Action messages received and record these on our system plus respond to messages
12. Carry out duties as laid down in BS EN ISO 9001: 2000 / 14001 Local Working Instructions and Company Operations Manual which may be updated from time to time.
13. Liaise closely with other departments and provide support for the Customer Service Executives and action instructions from the
14. Comply with Company Policies and the Terms and Conditions of Employment, Health & Safety and follow Company Procedures. Full PPE.
15. Attend training courses as required
16. Foster and maintain good working relations with customers, Company and colleagues
17. Maintain confidentiality of Company and customer business
18. Other Ad hoc duties as required
Person Specification
The ideal candidate would have worked in an office environment previously, be confident in a range of IT skills including Word, Excel and Microsoft Teams. Be able to work as part of a team plus on their own and have a strong attention to detail and good time management and organisation skills. Experience in a similar role is essential.
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