Freightserve recruitment are looking for a Operational Care Specialist for a major Freight Forwarder. The company is based in the Heathrow area. Role:- The Operational Care Specialist will be part of a team (Operational Care Centers) responsible for coordinating transport activities by: executing the necessary bookings with our partners and gateways, executing the requisite data entry associated with transport document generation, generating the required documentation, and liaising with our customer care specialists to ensure specific requirements are met (Transit Times, Carrier selection, Routings) Responsibilities:- Coordinate and align customer deliverables with customer care teams, partners and suppliers to manage the transportation of customer's cargo Manage operational tasks through Business Process Automation tools (BPA) and all related features. Review and ensure alignment of shipping instructions including to clarify any deviations/conflicts in contradiction to country regulations, export compliance and rate and routing information. Report problems, operational disputes or discrepancies to supervisors, managers, divisional managers or branch managers Monitor operational performance of carriers and other vendors and escalate / create awareness if performance and commitments are not being delivered Initiate and resolve any rate or performance discrepancies Work with Sales and Customer Care teams on account implementation, ensuring a smooth transition from sales to operations Skills and Experience:- Extensive experience within the Air Logistics industry Outstanding operational customer care skills Excellent written and verbal communication and negotiation skills Working hours are 4 days on 4 days off 6am - 6pm As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry.