Job summary Are you warm, welcoming, and passionate about helping others? Join HCRG Care Group as aHealthy Family TeamReceptionist, where you will be the friendly first point of contact for clients entering our Family Hub. Your role will be essential in creating a positive experience for families, guiding them to ensure their needs are met and they feel supported every step of the way. As the face of our Family Hub, youll play a key role in ensuring the smooth running of the site, assisting the Healthy Family Team Lead with day-to-day operations. Your responsibilities will include setting up meetings, reporting maintenance issues, and providing front-of-house coverage. Additionally, youll be part of our wider Single Point of Contact (SPOC) team, offering vital administrative support to the Healthy Family Team. From communicating with the public and managing correspondence to updating client records in the Systm1 database, your work will support a multidisciplinary service dedicated to improving the lives of children and families. If youre organised, compassionate, and enjoy making a difference in your community, wed love for you to join our team Main duties of the job Produce SystmOne reports and complete administrative tasks using Microsoft Office. Support administration functions across Essex, adapting to different posts as needed. Maintain electronic records safely and accurately, adhering to procedures. Professionally handle sensitive communications with clients, staff, and agencies via email, phone, and face-to-face. Process safeguarding and vulnerable patient reports, allocate assessments, and manage practitioner tasks. Oversee colleague ledgers, allocate visits, and ensure duty rotas are covered. Maintain accurate data for KPI reporting, including managing duplicate records and updating client information. Provide IT support, including SystmOne training, and assist with technical issues. Manage reception duties, stock supplies, raise purchase orders, and arrange/co-ordinate meetings. Compile information for performance and KPI reports, ensuring timely submission. Provide mobile site coverage, monitor communications, and update websites and social media. Handle stock management, including orders, stock takes, and equipment movement between sites. Verify suppliers, manage mailboxes, and perform manual handling of items as needed. Please see attached job description for a full list of responsibilities About us About the Company We change lives by transforming health and care. Established in 2006, we are one of the UKs leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services.Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do. Were committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. Were a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone. While it doesnt happen often, sometimes a role is very popular, and well need to close it earlier than the date weve shown here. If youre keen to join our team, wed love to hear from you so please apply as soon as you can. To find out more about HCRG Care Group, please visit https://www.hcrgcaregroup.com/about-us-2 Date posted 28 March 2025 Pay scheme Other Salary £23,100 to £23,100 a year Contract Permanent Working pattern Part-time Reference number E0279-25-0173 Job locations HCRG Care Group Chelmsford Essex CM1 1QH Job description Job responsibilities Why Join Us as a Healthy Family Team Receptionist? As a valued member of our team at HCRG Care Group, youll receive exclusive rewards and benefits designed to support your well-being and professional growth, including: Competitive Salary and Pension: Starting salary of £23,100 with group pension benefits. Everyday Savings: Membership of My Reward Hub, giving you access to discounts on everyday purchases like groceries, cashback offers, and special vouchers for you and your loved ones. Financial Flexibility: Access your wages as you earn them, helping you manage lifes emergencies without resorting to high-interest options. Wellbeing Support: Comprehensive resources for mental and physical health, including healthy recipes, activity challenges, post-trauma support, legal and debt advice, career coaching, and counseling. Career Development: Access to eLearning, bespoke career pathways, and continuing professional development opportunities through The Learning Enterprise, our award-winning learning and development team. Innovative Culture: Be part of an open and supportive culture where your ideas are valued and funded, with at least £100,000 ringfenced annually for innovation projects. Pride in Excellence: Work for an organisation committed to the highest clinical and quality standards, with many services rated Good or Outstanding by the Care Quality Commission. The Ideal Candidate Essential Education/Qualifications: Strong numeracy and literacy skills. Competent in IT, including Word, Outlook, and Excel. Skills/Abilities: Excellent interpersonal, organizational, and time management skills. Attention to detail with the ability to prioritize workload and work independently. Professional telephone manner and ability to maintain confidentiality. Experience: General office experience handling sensitive and confidential information. Proficient in Microsoft Office, including diary management. Knowledge and Understanding: Familiarity with office administration, equipment, and Information Governance. Awareness of Health & Safety and patient needs within the NHS. Personal Attributes: Team player, adaptable, flexible, reliable, and quick to learn. Ability to multitask and work effectively under pressure. Holds a valid drivers license. Desirable: ECDL or equivalent qualification. Experience with SystmOne. Please see attached Job Description for full Personal Specification Job description Job responsibilities Why Join Us as a Healthy Family Team Receptionist? As a valued member of our team at HCRG Care Group, youll receive exclusive rewards and benefits designed to support your well-being and professional growth, including: Competitive Salary and Pension: Starting salary of £23,100 with group pension benefits. Everyday Savings: Membership of My Reward Hub, giving you access to discounts on everyday purchases like groceries, cashback offers, and special vouchers for you and your loved ones. Financial Flexibility: Access your wages as you earn them, helping you manage lifes emergencies without resorting to high-interest options. Wellbeing Support: Comprehensive resources for mental and physical health, including healthy recipes, activity challenges, post-trauma support, legal and debt advice, career coaching, and counseling. Career Development: Access to eLearning, bespoke career pathways, and continuing professional development opportunities through The Learning Enterprise, our award-winning learning and development team. Innovative Culture: Be part of an open and supportive culture where your ideas are valued and funded, with at least £100,000 ringfenced annually for innovation projects. Pride in Excellence: Work for an organisation committed to the highest clinical and quality standards, with many services rated Good or Outstanding by the Care Quality Commission. The Ideal Candidate Essential Education/Qualifications: Strong numeracy and literacy skills. Competent in IT, including Word, Outlook, and Excel. Skills/Abilities: Excellent interpersonal, organizational, and time management skills. Attention to detail with the ability to prioritize workload and work independently. Professional telephone manner and ability to maintain confidentiality. Experience: General office experience handling sensitive and confidential information. Proficient in Microsoft Office, including diary management. Knowledge and Understanding: Familiarity with office administration, equipment, and Information Governance. Awareness of Health & Safety and patient needs within the NHS. Personal Attributes: Team player, adaptable, flexible, reliable, and quick to learn. Ability to multitask and work effectively under pressure. Holds a valid drivers license. Desirable: ECDL or equivalent qualification. Experience with SystmOne. Please see attached Job Description for full Personal Specification Person Specification General Requirements Essential Click Apply for this job above to view the Job Description on our career site Desirable Click Apply for this job above to view the Job Description on our career site Person Specification General Requirements Essential Click Apply for this job above to view the Job Description on our career site Desirable Click Apply for this job above to view the Job Description on our career site Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name HCRG Care Group Address HCRG Care Group Chelmsford Essex CM1 1QH Employer's website https://www.hcrgcaregroup.com/ (Opens in a new tab)