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Omni-Care was established in 1999 as a small family operation providing home care support to people who are elderly or have a disability, and those who care for them. From these humble beginnings we have grown to service all areas of metropolitan Melbourne and currently have a workplace of approximately 350 support workers and around 60 office staff. Our priorities remain the same – to keep our clients front of mind always while providing high quality, flexible support.
Our Values
At Omni-Care we value customer service excellence, solutions focus, teamwork, and enthusiasm.
The Role
We are seeking an Administrative Assistant who will be responsible for providing essential support to our care coordination team. The team are responsible for rostering client service and ensuring responsive support is delivered at the highest quality. The role reports to a Care Coordination Team Leader and is a steppingstone to the Care Coordinator role and beyond.
The position involves monitoring support worker attendance and service delivery, assisting with client queries in relation to service, processing confirmation and preparing other documentation as well as basic rostering tasks. You will also complete data management tasks and other projects as required by the Team Leader or Care Coordination Manager.
In order to be successful in this role you will need exceptional attention to detail and excellent customer service skills. We are looking for someone who is flexible and willing to learn and take on new tasks. We also require individuals who have superior time management and organizational skills with a positive attitude. Good computer skills are essential and excellent adaptability to new software systems is a must. Ideally you will have experience in aged care or disability care, or alternatively have a strong administration and customer service background.
What We Offer
A welcoming and supportive team where enthusiasm and commitment to excellence are appreciated and rewarded. We provide training and opportunities for career progression. Approximately 30% of our office staff have progressed into their current position from other roles at Omni-Care. We have regular social gatherings to foster our warm and friendly environment. As well as an additional leave day on your birthday and a bonus!
Next Steps
If you are a vibrant, motivated and enthusiastic individual who is ready to join the Omni-Care team, click Apply Now to submit your CV and cover letter!
How do your skills match this job?
Your application will include the following questions:
* Which of the following statements best describes your right to work in Australia?
* Do you have experience in administration?
* Do you have customer service experience?
* What's your expected annual base salary?
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