Key Responsibilities
1. Identifying customer spare parts requirements: In-store, over the phone, and via email, using online parts systems
2. Sales Order Processing and Invoicing: Using our Dealer Management System (Ibcos Gold)
3. Organising part returns: Within time restrictions and coordinating with couriers
4. Assisting with rolling stock-taking programmes: Ensuring all stock is correctly located at all times
5. Pre-picking of parts
6. General housekeeping: Maintaining tidiness of the department
7. Maintaining a clean and safe working environment
8. Managing goods in and out: Receiving, checking, and putting away supplier deliveries, and informing of shortages or damaged stock
Qualifications
1. Excellent customer communication skills and telephone manner essential
2. Agricultural machinery or automotive knowledge essential
3. Computer literacy: Confident using Microsoft Word, Excel, and Office
4. Ability to work under pressure and in a fast-paced environment
5. Good time keeping
6. Flexibility: Willing to adapt when needed
7. Multi-tasking ability
8. Deadline orientated
9. Organised
10. Experience working with Ibcos Gold system: Advantageous but not essential, as full training will be provided.
11. Ability to work under pressure in a fast-paced environment as part of team and independently
Benefits
1. Hourly Rate: £14 (depending on experience, to be discussed in detail at interview stage)
2. Working Hours: 8am to 5.30pm, Monday to Friday. During Harvest, hours will be 7.30am to 6.30pm, with weekend and additional hours required for shows/working days throughout the year on a rota basis.
3. Crawfords Loyalty Scheme: Length of Service
4. Westfield Healthcare Plan and Incentives
5. Health Assured (Employee Assistance Programme)
6. Company Pension
7. Company and Team Events
8. Company Offers and Discounts: Example: Discounts with O2
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