UP TO 12 MONTHS MATERNITY COVER Who we’re looking for As the Complaints Manager, you’ll respond brilliantly when things go wrong and make sure we’re able to resolve any issue that our customers raise. Doing your job brilliantly means using your energy, enthusiasm, and knowledge to inspire your team to resolve complaints and learn lessons so we can reduce the number of complaints made, delivering amazing customer service first time, every time. You’ll have experience of using wise judgment and decision making to resolve customer complaints quickly and effectively, ensuring the Complaints policy and the Housing Ombudsman Code are followed. You’ll also be curious, looking for innovative ways to drive a service that reduces the need for customers to complain. Your superb communication and influencing skills will enable you to build strong relationships. We’re committed to hiring truly inclusive leaders who encourage people to be themselves, embracing difference and celebrating the unique perspective that every individual brings. When we're hiring, we look for people who connect with our KOSMIHC values: We know our stuff We make it happen We care You can find a full description of our values here Feel a connection? If this sounds like you, please apply online. Closing date for applications is 23 February